# Customers **URL:** https://discuss.dwolla.com/c/api-support/customers/28.md [Latest](https://discuss.dwolla.com/latest.md) · [Categories](https://discuss.dwolla.com/categories.md) --- ## [About the Customers category](https://discuss.dwolla.com/t/about-the-customers-category/6429)
**Author:** [@kmoreira](https://discuss.dwolla.com/u/kmoreira)\ **Replies:** 0
This sub-category is for questions related to Customers in Dwolla. In order to create transfers to/from your users using Dwolla, you will need to programmatically create Customer accounts for them via your Master Accoun… --- ## [Verification Documents, Embedded Errors, Verification Directives - Sole Proprietors](https://discuss.dwolla.com/t/verification-documents-embedded-errors-verification-directives-sole-proprietors/10497)
**Author:** [@george](https://discuss.dwolla.com/u/george)\ **Replies:** 1\ **Last updated:** [August 21, 2026, 11:00am UTC](https://discuss.dwolla.com/t/verification-documents-embedded-errors-verification-directives-sole-proprietors/10497 "2026-08-21T11:00:51Z")
We have a sole proprietor with document status and verify-with-document link. They uploaded an ID, which was approved, but the embedded errors indicate that they now also need to upload an EIN document. Your docs define… --- ## [Verification Document Sandbox Behavior](https://discuss.dwolla.com/t/verification-document-sandbox-behavior/10496)
**Author:** [@george](https://discuss.dwolla.com/u/george)\ **Replies:** 1\ **Last updated:** [August 7, 2026, 1:22pm UTC](https://discuss.dwolla.com/t/verification-document-sandbox-behavior/10496 "2026-08-07T13:22:19Z")
When my customer has the verify-controller-and-business-with-document link in the sandbox and I upload one success document, the customer is verified. I don’t believe this is intended behavior; I would expect the custom… --- ## [All customer going through exempt flow, when enabling CIP exempt settings](https://discuss.dwolla.com/t/all-customer-going-through-exempt-flow-when-enabling-cip-exempt-settings/10208)
**Author:** [@Abhimanyu\_Pandey](https://discuss.dwolla.com/u/Abhimanyu_Pandey)\ **Replies:** 12\ **Last updated:** [August 25, 2025, 4:51pm UTC](https://discuss.dwolla.com/t/all-customer-going-through-exempt-flow-when-enabling-cip-exempt-settings/10208 "2025-08-25T16:51:57Z")
We enabled CIP exempt settings, after that all customer’s being on-boarded are going through exempt flow even if they do not fall under that category. A sample json used to onboard is as below { "firstName": "Name … --- ## [Webhook event fo balance updates](https://discuss.dwolla.com/t/webhook-event-fo-balance-updates/10124)
**Author:** [@lucas](https://discuss.dwolla.com/u/lucas)\ **Replies:** 4\ **Last updated:** [April 7, 2025, 2:02pm UTC](https://discuss.dwolla.com/t/webhook-event-fo-balance-updates/10124 "2025-04-07T14:02:30Z")
Hey Is there a webhook where I can track changes in a customer balance ? --- ## [The Document got accepted by dwolla but the dwolla account is still in "document" status](https://discuss.dwolla.com/t/the-document-got-accepted-by-dwolla-but-the-dwolla-account-is-still-in-document-status/10084)
**Author:** [@Mayank](https://discuss.dwolla.com/u/Mayank)\ **Replies:** 1\ **Last updated:** [February 6, 2025, 3:50pm UTC](https://discuss.dwolla.com/t/the-document-got-accepted-by-dwolla-but-the-dwolla-account-is-still-in-document-status/10084 "2025-02-06T15:50:43Z")
Hey @Shreya, in Production, we are trying to create a verified and certified Dwolla account, but we encountered unexpected behavior. The Dwolla account is still in ‘document’ status, even though the document we submitted… --- ## [How to delete or reactive the suspended database user from sandbox environment](https://discuss.dwolla.com/t/how-to-delete-or-reactive-the-suspended-database-user-from-sandbox-environment/10069)
**Author:** [@jannettewang](https://discuss.dwolla.com/u/jannettewang)\ **Replies:** 1\ **Last updated:** [January 22, 2025, 3:55pm UTC](https://discuss.dwolla.com/t/how-to-delete-or-reactive-the-suspended-database-user-from-sandbox-environment/10069 "2025-01-22T15:55:05Z")
I connected my new sandbox environment using sandbox API, can deactivate the database customer user or suspend the customer user for testing purpose, couldn’t find the delete option once the customer user is created from… --- ## [Verifying customer in DOCUMENT mode](https://discuss.dwolla.com/t/verifying-customer-in-document-mode/9899)
**Author:** [@lucio](https://discuss.dwolla.com/u/lucio)\ **Replies:** 3\ **Last updated:** [August 22, 2024, 9:42pm UTC](https://discuss.dwolla.com/t/verifying-customer-in-document-mode/9899 "2024-08-22T21:42:15Z")
I have a sandbox customer id 3745f324-7da9-4e78-b435-fb1a79f065c5 in DOCUMENT mode. I tried uploading a document, but its stuck in Pending mode. How can I trigger the customer to be in VERIFIED state? --- ## [Document upload - invalid image type](https://discuss.dwolla.com/t/document-upload-invalid-image-type/9817)
**Author:** [@Vladimir\_Ilic](https://discuss.dwolla.com/u/Vladimir_Ilic)\ **Replies:** 2\ **Last updated:** [July 16, 2024, 10:35am UTC](https://discuss.dwolla.com/t/document-upload-invalid-image-type/9817 "2024-07-16T10:35:57Z")
Hi, I am having an issue with uploading image for document verification in sandbox environment. I am getting “Invalid file type” error. Here are the logs: Everything works well through the Postman. When I use curl c… --- ## [Issue consuming customer verification document needed webhook](https://discuss.dwolla.com/t/issue-consuming-customer-verification-document-needed-webhook/9720)
**Author:** [@Rabin\_Dangol](https://discuss.dwolla.com/u/Rabin_Dangol)\ **Replies:** 3\ **Last updated:** [May 21, 2024, 6:11pm UTC](https://discuss.dwolla.com/t/issue-consuming-customer-verification-document-needed-webhook/9720 "2024-05-21T18:11:51Z")
Hello Team, When we receive customer\_verification\_document\_needed webhook, to identify whether we need to upload a company document or a controller document, the following logic is in place: If customer details links … --- ## [Document approval webhook not received in dwolla sandbox](https://discuss.dwolla.com/t/document-approval-webhook-not-received-in-dwolla-sandbox/9622)
**Author:** [@Rabin\_Dangol](https://discuss.dwolla.com/u/Rabin_Dangol)\ **Replies:** 3\ **Last updated:** [March 21, 2024, 9:43pm UTC](https://discuss.dwolla.com/t/document-approval-webhook-not-received-in-dwolla-sandbox/9622 "2024-03-21T21:43:17Z")
I have found that we do not receive customer and beneficial owner documents approved webhooks from dwolla in the Sandbox environment. We just received company-approved and BOs-approved webhooks. Is this behavior expected… --- ## [In Dwolla Sandbox customers are defaulted to "Document" status upon creation](https://discuss.dwolla.com/t/in-dwolla-sandbox-customers-are-defaulted-to-document-status-upon-creation/9475)
**Author:** [@ronny\_ah](https://discuss.dwolla.com/u/ronny_ah)\ **Replies:** 1\ **Last updated:** [January 17, 2024, 4:05pm UTC](https://discuss.dwolla.com/t/in-dwolla-sandbox-customers-are-defaulted-to-document-status-upon-creation/9475 "2024-01-17T16:05:49Z")
Endpoint: https://api-sandbox.dwolla.com/customers Payload: { “firstName”: “Account”, “lastName”: “Admin”, “email”: “accountAdmin@email.com”, “ipAddress”: “143.156.7.8”, “type”: “business”, “address1”: “99-99 33… --- ## [Verification retry flows](https://discuss.dwolla.com/t/verification-retry-flows/9436)
**Author:** [@lucio](https://discuss.dwolla.com/u/lucio)\ **Replies:** 1\ **Last updated:** [December 26, 2023, 9:45pm UTC](https://discuss.dwolla.com/t/verification-retry-flows/9436 "2023-12-26T21:45:21Z")
In sandbox, we’re testing our verified customer RETRY flows. So I can put a verified customer in a RETRY state by putting RETRY in the first name. So now I want to either Update the customer into a verified state Updat… --- ## [Business Classification Failing on mainnet](https://discuss.dwolla.com/t/business-classification-failing-on-mainnet/9403)
**Author:** [@remaster](https://discuss.dwolla.com/u/remaster)\ **Replies:** 1\ **Last updated:** [December 12, 2023, 3:26pm UTC](https://discuss.dwolla.com/t/business-classification-failing-on-mainnet/9403 "2023-12-12T15:26:26Z")
When typing any of the approved businessclassification UUIDs the mainnet flow fails… but if i type in the one that is specified for the sandbox it is working. for example : “businessClassification”: “9ed4449e-7d… --- ## [Dwolla business webhook issue on sandbox](https://discuss.dwolla.com/t/dwolla-business-webhook-issue-on-sandbox/9387)
**Author:** [@Jay\_Bhatt](https://discuss.dwolla.com/u/Jay_Bhatt)\ **Replies:** 5\ **Last updated:** [December 12, 2023, 3:17pm UTC](https://discuss.dwolla.com/t/dwolla-business-webhook-issue-on-sandbox/9387 "2023-12-12T15:17:47Z")
Hi @shreya , Need to check on the below flow issue which we are getting on the sandbox Dwolla business creation flow. 1st Submission : We created one user with Control Information retry - retry and Business Owner info… --- ## [Simulate suspended dwolla customer](https://discuss.dwolla.com/t/simulate-suspended-dwolla-customer/9214)
**Author:** [@Sandeep\_Challa1](https://discuss.dwolla.com/u/Sandeep_Challa1)\ **Replies:** 12\ **Last updated:** [November 2, 2023, 3:11pm UTC](https://discuss.dwolla.com/t/simulate-suspended-dwolla-customer/9214 "2023-11-02T15:11:00Z")
Hi Team, In our application sender is always unverified customer and receiver is a verified customer all the times. I understood from the documentation that a verified customer may go into suspended state due to many re… --- ## [In case of multiple suspended accounts of same email id, which account should be considered main?](https://discuss.dwolla.com/t/in-case-of-multiple-suspended-accounts-of-same-email-id-which-account-should-be-considered-main/9184)
**Author:** [@aakashgameium](https://discuss.dwolla.com/u/aakashgameium)\ **Replies:** 1\ **Last updated:** [September 28, 2023, 1:37pm UTC](https://discuss.dwolla.com/t/in-case-of-multiple-suspended-accounts-of-same-email-id-which-account-should-be-considered-main/9184 "2023-09-28T13:37:41Z")
I have total 7 customer accounts in sandbox on same email. All are suspended, and i cannot generate new account. How do i get one active account on same email now? If it is not possible at all to create a new account, i… --- ## [Not able to update a "verified" business customer email via the api](https://discuss.dwolla.com/t/not-able-to-update-a-verified-business-customer-email-via-the-api/9157)
**Author:** [@rsanthap](https://discuss.dwolla.com/u/rsanthap)\ **Replies:** 4\ **Last updated:** [September 21, 2023, 9:44pm UTC](https://discuss.dwolla.com/t/not-able-to-update-a-verified-business-customer-email-via-the-api/9157 "2023-09-21T21:44:39Z")
Tried updating the customer email using the api from postman. Api returned a success response but the email id is still unchanged. --- ## [Differentiating between Credit and Debit Customer Transfer records](https://discuss.dwolla.com/t/differentiating-between-credit-and-debit-customer-transfer-records/9112)
**Author:** [@OlatunjiYso](https://discuss.dwolla.com/u/OlatunjiYso)\ **Replies:** 2\ **Last updated:** [August 24, 2023, 12:13pm UTC](https://discuss.dwolla.com/t/differentiating-between-credit-and-debit-customer-transfer-records/9112 "2023-08-24T12:13:59Z")
I would like to know how to differentiate a credit transfer from a debit transfer on a customer’s List of transfers. When I hit this endpoint, https://api.dwolla.com/customers/{id}/transfers , and get a customer’s List … --- ## [Verified Business Customer in Sandbox -- InvalidResourceState when adding funding source with Plaid](https://discuss.dwolla.com/t/verified-business-customer-in-sandbox-invalidresourcestate-when-adding-funding-source-with-plaid/4740)
**Author:** [@dfrank8](https://discuss.dwolla.com/u/dfrank8)\ **Replies:** 11\ **Last updated:** [July 21, 2023, 2:04pm UTC](https://discuss.dwolla.com/t/verified-business-customer-in-sandbox-invalidresourcestate-when-adding-funding-source-with-plaid/4740 "2023-07-21T14:04:49Z")
I have a verified business customer with status = ‘verified’. We use plaid for our bank authentications, and it works well for our verified non-business customers. However, every attempt we make to add a funding source f… --- ## [Retry in a component](https://discuss.dwolla.com/t/retry-in-a-component/9036)
**Author:** [@Isaiah\_Baca](https://discuss.dwolla.com/u/Isaiah_Baca)\ **Replies:** 4\ **Last updated:** [June 29, 2023, 5:10pm UTC](https://discuss.dwolla.com/t/retry-in-a-component/9036 "2023-06-29T17:10:16Z")
We are using dwolla-personal-vcr and dwolla-business-vcr components for customer creation. If the status comes back as ‘retry’, and the end user leaves the page and tires again with the same email address they get an ‘em… --- ## [Document upload: UnsupportedContentType](https://discuss.dwolla.com/t/document-upload-unsupportedcontenttype/8909)
**Author:** [@aebydeen](https://discuss.dwolla.com/u/aebydeen)\ **Replies:** 1\ **Last updated:** [April 13, 2023, 4:24pm UTC](https://discuss.dwolla.com/t/document-upload-unsupportedcontenttype/8909 "2023-04-13T16:24:45Z")
i tried uploading a document through dwolla api library const Client = require('dwolla-v2').Client; const fs = require('fs'); const dwolla = new Client({ environment: "sandbox", key: "key", secre… --- ## [Getting a 400 Bad request from cloudflare when trying to create a customer](https://discuss.dwolla.com/t/getting-a-400-bad-request-from-cloudflare-when-trying-to-create-a-customer/8902)
**Author:** [@mattholdefer](https://discuss.dwolla.com/u/mattholdefer)\ **Replies:** 2\ **Last updated:** [April 4, 2023, 2:50pm UTC](https://discuss.dwolla.com/t/getting-a-400-bad-request-from-cloudflare-when-trying-to-create-a-customer/8902 "2023-04-04T14:50:24Z")
Hello. I am a bit perplexed here, as I am looking at the output from the request I am sending from my go code and comparing it to the Postman collection and not seeing any differences. However in Postman, the request wo… --- ## [The purpose of include ipAddress in verified personal and verified business customer creation](https://discuss.dwolla.com/t/the-purpose-of-include-ipaddress-in-verified-personal-and-verified-business-customer-creation/8886)
**Author:** [@meng](https://discuss.dwolla.com/u/meng)\ **Replies:** 1\ **Last updated:** [March 31, 2023, 4:20pm UTC](https://discuss.dwolla.com/t/the-purpose-of-include-ipaddress-in-verified-personal-and-verified-business-customer-creation/8886 "2023-03-31T16:20:00Z")
Hi, I’m wondering what’s the purpose of including the ipAddress in the request to create a verified customer instance. Does it help with identifying potential fraud and automatically suspend their account? thank you, M… --- ## [Can not upload document for beneficial owner from Android device](https://discuss.dwolla.com/t/can-not-upload-document-for-beneficial-owner-from-android-device/8798)
**Author:** [@Vinh\_Phan\_Tan](https://discuss.dwolla.com/u/Vinh_Phan_Tan)\ **Replies:** 3\ **Last updated:** [February 28, 2023, 4:36pm UTC](https://discuss.dwolla.com/t/can-not-upload-document-for-beneficial-owner-from-android-device/8798 "2023-02-28T16:36:15Z")
I’m using Retrofit library to upload document for a beneficial owner in Sand box enviroment as below: public void uploadDocumentForBeneficialOwner(String dwollaAccessToken, String beneficialOwnerIdFromDwolla, final Uri… --- ## [Kba and document status on sandbox and production account](https://discuss.dwolla.com/t/kba-and-document-status-on-sandbox-and-production-account/8731)
**Author:** [@rohan\_mali](https://discuss.dwolla.com/u/rohan_mali)\ **Replies:** 1\ **Last updated:** [February 3, 2023, 5:55pm UTC](https://discuss.dwolla.com/t/kba-and-document-status-on-sandbox-and-production-account/8731 "2023-02-03T17:55:29Z")
We are creating verified personal customer and manage it’s status. We have some query regarding it. To active kba on sandbox or production account we need to share specific customer id with you or have to share account … --- ## [Benefical owner verification](https://discuss.dwolla.com/t/benefical-owner-verification/7013)
**Author:** [@phanimyk627](https://discuss.dwolla.com/u/phanimyk627)\ **Replies:** 3\ **Last updated:** [February 3, 2023, 2:42pm UTC](https://discuss.dwolla.com/t/benefical-owner-verification/7013 "2023-02-03T14:42:28Z")
Hi, Are beneficial owner and Controller in verified business customer flow same? --- ## [Why is update drop in component telling me 'A customer with that specified email already exists'](https://discuss.dwolla.com/t/why-is-update-drop-in-component-telling-me-a-customer-with-that-specified-email-already-exists/8633)
**Author:** [@Robin\_Gane-McCalla](https://discuss.dwolla.com/u/Robin_Gane-McCalla)\ **Replies:** 1\ **Last updated:** [December 22, 2022, 4:22pm UTC](https://discuss.dwolla.com/t/why-is-update-drop-in-component-telling-me-a-customer-with-that-specified-email-already-exists/8633 "2022-12-22T16:22:29Z")
I am trying to create an easy way for customers to upgrade from unverified to verified. I’m using drop in components as specified here: When I test the drop in component by entering information about the customer I a… --- ## [Invalid\_Client error while creating dwolla customer account in production enviroment](https://discuss.dwolla.com/t/invalid-client-error-while-creating-dwolla-customer-account-in-production-enviroment/8593)
**Author:** [@Dhyan\_Par](https://discuss.dwolla.com/u/Dhyan_Par)\ **Replies:** 1\ **Last updated:** [December 1, 2022, 10:40pm UTC](https://discuss.dwolla.com/t/invalid-client-error-while-creating-dwolla-customer-account-in-production-enviroment/8593 "2022-12-01T22:40:40Z")
My account has been approved for production - and i want to create users who can send and receive funds? but I am getting an error in production environment "error": "invalid\_client" everything is going well in sandbo… --- ## [Unable to Put a Beneficial Owner into Document Status in Sandbox](https://discuss.dwolla.com/t/unable-to-put-a-beneficial-owner-into-document-status-in-sandbox/8558)
**Author:** [@barrownicholas](https://discuss.dwolla.com/u/barrownicholas)\ **Replies:** 3\ **Last updated:** [November 22, 2022, 10:48pm UTC](https://discuss.dwolla.com/t/unable-to-put-a-beneficial-owner-into-document-status-in-sandbox/8558 "2022-11-22T22:48:43Z")
Hello! We’re using the sandbox to build out our integration. We have the beneficial owner’s firstName set to “retry” and lastName set to “retry.” After the initial POST https://\[Dwolla-Version-URL\]/customers/\[id\]/benef… [Next page](https://discuss.dwolla.com/c/api-support/customers/28.md?page=1)