Are funding sources blacklisted if they are removed due to an ACH failure?


In ACH failure scenarios where a funding source is removed, is that account/routing number combo blacklisted indefinitely moving forward? Or would a customer, maybe the same customer, be able to connect the same bank account as a new funding source?


Hi @bzswords - there are some instances where bank accounts can get blacklisted based on the ACH return code we receive from the Bank. If a bank account is blacklisted, Customers in your application would not be able to add the same bank as a funding source again. We can, however, remove bank accounts from the blacklist upon request and approval. Doing so would enable the bank account to be added as a funding-source going forward.