Charging facilitator fee when customer makes transfer to master account

I failed to see the fee I sent in the request for a transfer made from an unverified customer to my app’s master account balance being reflected in the transaction. Is this possible? The scenario is my app needs to be the facilitator between two unverified customers and it wants to charge a fee to the sending customer.

Hi @PieOhPah – would you be able to share the transfer ID here for us to take a look? As an aside, I did want to mention that in order to create transfers between two Customers, at least one party needs to be Verified. So, either your sender or receiver needs to be a Verified Customer while the other can remain an Unverified Customer.