# Currently getting 500 error from dwolla servers when trying to add a bank account from my sandbox env

**URL:** <https://discuss.dwolla.com/t/currently-getting-500-error-from-dwolla-servers-when-trying-to-add-a-bank-account-from-my-sandbox-env/7681>\
**Category:** General\
**Created:** [December 20, 2021, 9:31pm UTC](https://discuss.dwolla.com/t/currently-getting-500-error-from-dwolla-servers-when-trying-to-add-a-bank-account-from-my-sandbox-env/7681 "2021-12-20T21:31:42Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![TranZynergy](https://sea2.discourse-cdn.com/dwolla/user_avatar/discuss.dwolla.com/tranzynergy/32/3288_2.png) [@TranZynergy](https://discuss.dwolla.com/u/TranZynergy)\
**Post date:** [December 20, 2021, 9:31pm UTC](https://discuss.dwolla.com/t/currently-getting-500-error-from-dwolla-servers-when-trying-to-add-a-bank-account-from-my-sandbox-env/7681/1 "2021-12-20T21:31:42Z")

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I am currently using trying to add a bank account and getting a 500 response when the user tries to add a bank account. The error occurs on the last step when choosing which account to add. User is attempting to use instant verification. Sandbox environment.

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**Author:** ![shreya](https://sea2.discourse-cdn.com/dwolla/user_avatar/discuss.dwolla.com/shreya/32/2154_2.png) [@shreya](https://discuss.dwolla.com/u/shreya)\
**Post date:** [December 20, 2021, 10:21pm UTC](https://discuss.dwolla.com/t/currently-getting-500-error-from-dwolla-servers-when-trying-to-add-a-bank-account-from-my-sandbox-env/7681/2 "2021-12-20T22:21:51Z")

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Hi @TranZynergy, are you running into 500s consistently? Do you have a screenshot of the IAV modal as well as the network traffic in your browser console?

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**Author:** ![KevinMcKee](https://avatars.discourse-cdn.com/v4/letter/k/f0a364/32.png) [@KevinMcKee](https://discuss.dwolla.com/u/KevinMcKee)\
**Post date:** [December 20, 2021, 10:30pm UTC](https://discuss.dwolla.com/t/currently-getting-500-error-from-dwolla-servers-when-trying-to-add-a-bank-account-from-my-sandbox-env/7681/3 "2021-12-20T22:30:57Z")

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I’m getting a similar issue.

 ![2021-12-20_16-30-09](https://global.discourse-cdn.com/dwolla/original/2X/7/7b87f8fa689f9816868d09653062ddcf18cfdf12.png)

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**Author:** ![KevinMcKee](https://avatars.discourse-cdn.com/v4/letter/k/f0a364/32.png) [@KevinMcKee](https://discuss.dwolla.com/u/KevinMcKee)\
**Post date:** [December 20, 2021, 10:41pm UTC](https://discuss.dwolla.com/t/currently-getting-500-error-from-dwolla-servers-when-trying-to-add-a-bank-account-from-my-sandbox-env/7681/4 "2021-12-20T22:41:14Z")

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![2021-12-20_16-38-24 (1)](https://global.discourse-cdn.com/dwolla/original/2X/6/62a2cdab8741bb8cd4f0b3d86fbb3e4d8d5fa1e8.gif)

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**Author:** ![shreya](https://sea2.discourse-cdn.com/dwolla/user_avatar/discuss.dwolla.com/shreya/32/2154_2.png) [@shreya](https://discuss.dwolla.com/u/shreya)\
**Post date:** [December 20, 2021, 11:21pm UTC](https://discuss.dwolla.com/t/currently-getting-500-error-from-dwolla-servers-when-trying-to-add-a-bank-account-from-my-sandbox-env/7681/5 "2021-12-20T23:21:13Z")

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Thanks for the screencast, @KevinMcKee!

I am able to recreate as well. I have notified our dev team about this issue. I’ll post updates in this thread!

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**Author:** ![shreya](https://sea2.discourse-cdn.com/dwolla/user_avatar/discuss.dwolla.com/shreya/32/2154_2.png) [@shreya](https://discuss.dwolla.com/u/shreya)\
**Post date:** [December 21, 2021, 12:04am UTC](https://discuss.dwolla.com/t/currently-getting-500-error-from-dwolla-servers-when-trying-to-add-a-bank-account-from-my-sandbox-env/7681/6 "2021-12-21T00:04:46Z")

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Hi @TranZynergy, @KevinMcKee! This issue has now been resolved.

Thank you for reporting!