# Deactivating Suspended Customers in Sandbox **URL:** \ **Category:** API Support\ **Created:** [November 11, 2019, 6:40pm UTC](https://discuss.dwolla.com/t/deactivating-suspended-customers-in-sandbox/5415 "2019-11-11T18:40:04Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Blane\_Townsend](https://sea2.discourse-cdn.com/dwolla/user_avatar/discuss.dwolla.com/blane_townsend/32/2254_2.png) [@Blane\_Townsend](https://discuss.dwolla.com/u/Blane_Townsend)\ **Post date:** [November 11, 2019, 6:40pm UTC](https://discuss.dwolla.com/t/deactivating-suspended-customers-in-sandbox/5415/1 "2019-11-11T18:40:04Z")
I created a suspended customer in sandbox mode for the email [a@example.com](mailto:a@example.com) and now I can’t create another customer with the same email. Is there any way to un-suspend or deactivate this Dwolla customer or delete the Dwolla customer without talking to support? This is in sandbox mode so is there a workaround or do I have to contact support? ---
**Author:** ![shreya](https://sea2.discourse-cdn.com/dwolla/user_avatar/discuss.dwolla.com/shreya/32/2154_2.png) [@shreya](https://discuss.dwolla.com/u/shreya)\ **Post date:** [November 11, 2019, 8:16pm UTC](https://discuss.dwolla.com/t/deactivating-suspended-customers-in-sandbox/5415/2 "2019-11-11T20:16:52Z")
Hi @Blane_Townsend, it is possible that the `suspended` flag might not have worked when creating this Customer. Would you be able to confirm that this was a [Personal Verified Customer](https://developers.dwolla.com/resources/personal-verified-customer.html) which you creating to [simulate a the `suspended` status](https://developers.dwolla.com/resources/testing.html#simulate-identity-verification-statuses)? Simulating these verification statuses are only supported for Verified Customer types and not for `receive-only` and `unverified` Customers. Also, would you be able to post the Customer ID here for a quick look on my end? **EDIT:** Removed the line "The email of a Customer in a `suspended` status should be free to use to create a different Customer account. " The correction is “Suspending a Customer account **does not** free up the email address to create a new Customer with.” ---
**Author:** ![Blane\_Townsend](https://sea2.discourse-cdn.com/dwolla/user_avatar/discuss.dwolla.com/blane_townsend/32/2254_2.png) [@Blane\_Townsend](https://discuss.dwolla.com/u/Blane_Townsend)\ **Post date:** [November 11, 2019, 8:29pm UTC](https://discuss.dwolla.com/t/deactivating-suspended-customers-in-sandbox/5415/3 "2019-11-11T20:29:24Z")
Yes it is a Personal Verified Customer here is the customer id: a4f3b27e-aabd-4bb4-b530-1636c2e13666 ---
**Author:** ![shreya](https://sea2.discourse-cdn.com/dwolla/user_avatar/discuss.dwolla.com/shreya/32/2154_2.png) [@shreya](https://discuss.dwolla.com/u/shreya)\ **Post date:** [November 11, 2019, 11:13pm UTC](https://discuss.dwolla.com/t/deactivating-suspended-customers-in-sandbox/5415/4 "2019-11-11T23:13:49Z")
Hi @Blane_Townsend, apologies for the wrong information earlier! **Correction:** A Customer in `suspended` status doesn’t actually free up their email address. This is because the Customer isn’t deactivated and is still in a suspended status until further action is taken. To answer your second question from the original post, there isn’t a way in Sandbox to programmatically un-suspend a Customer. You would have to contact support to have it deactivated or un-suspended. I can deactivate the above Customer (ID: a4f3b27e-aabd-4bb4-b530-1636c2e13666) so that you can continue with creating another Customer under the same email. You can choose to reactivate the Customer account via the API or the Dashboard at anytime. Please let me know if you have any further questions! ---
**Author:** ![Blane\_Townsend](https://sea2.discourse-cdn.com/dwolla/user_avatar/discuss.dwolla.com/blane_townsend/32/2254_2.png) [@Blane\_Townsend](https://discuss.dwolla.com/u/Blane_Townsend)\ **Post date:** [November 11, 2019, 11:26pm UTC](https://discuss.dwolla.com/t/deactivating-suspended-customers-in-sandbox/5415/5 "2019-11-11T23:26:47Z")
Ok, thank you for deactivating that customer. ---
**Author:** ![sud](https://avatars.discourse-cdn.com/v4/letter/s/ecd19e/32.png) [@sud](https://discuss.dwolla.com/u/sud)\ **Post date:** [August 26, 2021, 5:58am UTC](https://discuss.dwolla.com/t/deactivating-suspended-customers-in-sandbox/5415/6 "2021-08-26T05:58:26Z")
Hello, can you also deactivate or unsuspend customer (ID: 4b7e7fec-6295-4ca3-a36c-1bcedb14bf6a). So i can also able to create new customer with same email. ---
**Author:** ![kmoreira](https://sea2.discourse-cdn.com/dwolla/user_avatar/discuss.dwolla.com/kmoreira/32/2718_2.png) [@kmoreira](https://discuss.dwolla.com/u/kmoreira)\ **Post date:** [August 26, 2021, 12:01pm UTC](https://discuss.dwolla.com/t/deactivating-suspended-customers-in-sandbox/5415/7 "2021-08-26T12:01:48Z")
all set! ---
**Author:** ![sud](https://avatars.discourse-cdn.com/v4/letter/s/ecd19e/32.png) [@sud](https://discuss.dwolla.com/u/sud)\ **Post date:** [August 26, 2021, 12:11pm UTC](https://discuss.dwolla.com/t/deactivating-suspended-customers-in-sandbox/5415/8 "2021-08-26T12:11:52Z")
thanks ---
**Author:** ![PawelS](https://avatars.discourse-cdn.com/v4/letter/p/e47774/32.png) [@PawelS](https://discuss.dwolla.com/u/PawelS)\ **Post date:** [November 20, 2021, 10:19am UTC](https://discuss.dwolla.com/t/deactivating-suspended-customers-in-sandbox/5415/9 "2021-11-20T10:19:27Z")
Hi, can you deactivate the following account in sandbox, please: fb0c5f7a-6b25-49f6-b054-0c1014d6b681 Thanks, Pawel ---
**Author:** ![shreya](https://sea2.discourse-cdn.com/dwolla/user_avatar/discuss.dwolla.com/shreya/32/2154_2.png) [@shreya](https://discuss.dwolla.com/u/shreya)\ **Post date:** [November 22, 2021, 2:54pm UTC](https://discuss.dwolla.com/t/deactivating-suspended-customers-in-sandbox/5415/10 "2021-11-22T14:54:20Z")
Hi @PawelS – The Sandbox Customer has been deactivated! ---
**Author:** ![steve](https://avatars.discourse-cdn.com/v4/letter/s/f19dbf/32.png) [@steve](https://discuss.dwolla.com/u/steve)\ **Post date:** [December 23, 2021, 7:51pm UTC](https://discuss.dwolla.com/t/deactivating-suspended-customers-in-sandbox/5415/11 "2021-12-23T19:51:19Z")
Hi, Could you please un-suspend a sandbox customer id: 1b30f3a8-4784-496e-80f8-5c8511a996a1. Thank you, Steve ---
**Author:** ![shreya](https://sea2.discourse-cdn.com/dwolla/user_avatar/discuss.dwolla.com/shreya/32/2154_2.png) [@shreya](https://discuss.dwolla.com/u/shreya)\ **Post date:** [December 23, 2021, 8:42pm UTC](https://discuss.dwolla.com/t/deactivating-suspended-customers-in-sandbox/5415/12 "2021-12-23T20:42:15Z")
Done, @steve! ---
**Author:** ![Vinh\_Phan\_Tan](https://sea2.discourse-cdn.com/dwolla/user_avatar/discuss.dwolla.com/vinh_phan_tan/32/3383_2.png) [@Vinh\_Phan\_Tan](https://discuss.dwolla.com/u/Vinh_Phan_Tan)\ **Post date:** [February 14, 2022, 12:03pm UTC](https://discuss.dwolla.com/t/deactivating-suspended-customers-in-sandbox/5415/13 "2022-02-14T12:03:03Z")
Hi, Could you please un-suspend a sandbox customer id: **1865f07d-ebb6-4e09-bf81-c05680b4e88c** Thank you, Vinh ---
**Author:** ![shreya](https://sea2.discourse-cdn.com/dwolla/user_avatar/discuss.dwolla.com/shreya/32/2154_2.png) [@shreya](https://discuss.dwolla.com/u/shreya)\ **Post date:** [February 14, 2022, 5:25pm UTC](https://discuss.dwolla.com/t/deactivating-suspended-customers-in-sandbox/5415/14 "2022-02-14T17:25:27Z")
Hi @Vinh_Phan_Tan – Customer **1865f07d-ebb6-4e09-bf81-c05680b4e88c** is now unsuspended. ---
**Author:** ![Sandeep\_Challa](https://sea2.discourse-cdn.com/dwolla/user_avatar/discuss.dwolla.com/sandeep_challa/32/3199_2.png) [@Sandeep\_Challa](https://discuss.dwolla.com/u/Sandeep_Challa)\ **Post date:** [February 17, 2022, 5:18pm UTC](https://discuss.dwolla.com/t/deactivating-suspended-customers-in-sandbox/5415/15 "2022-02-17T17:18:16Z")
Hi Team, why are doing suspend and un suspend from your end, we already have sandbox account, where we can manage it right? BTW, is there a way that we can cleanup all the sandbox accounts in a single go? ---
**Author:** ![shreya](https://sea2.discourse-cdn.com/dwolla/user_avatar/discuss.dwolla.com/shreya/32/2154_2.png) [@shreya](https://discuss.dwolla.com/u/shreya)\ **Post date:** [February 18, 2022, 6:43pm UTC](https://discuss.dwolla.com/t/deactivating-suspended-customers-in-sandbox/5415/16 "2022-02-18T18:43:33Z")
Hi @Sandeep_Challa – since un-suspending a Customer isn’t supported in Production, Sandbox replicates the same behavior. So if you suspend a Customer for testing purposes and want to un-suspend them, Dwolla will have to do so! I’m afraid deleting Sandbox data isn’t something on our current roadmap due to federal law and applicable rules regarding the processing of financial transactions that require companies like Dwolla to maintain certain types of information in order to maintain the integrity of the financial system. As for resetting Sandbox to start with a clean slate, we recommend creating a new Sandbox account which is free and using your new set of API credentials from that account. ---
**Author:** ![Vinyield](https://sea2.discourse-cdn.com/dwolla/user_avatar/discuss.dwolla.com/vinyield/32/3638_2.png) [@Vinyield](https://discuss.dwolla.com/u/Vinyield)\ **Post date:** [February 21, 2022, 5:46pm UTC](https://discuss.dwolla.com/t/deactivating-suspended-customers-in-sandbox/5415/17 "2022-02-21T17:46:43Z")
> [@shreya](#): > > As for resetting Sandbox to start with a clean slate, we recommend creating a new Sandbox account whic Broader question for the Community, how are you doing automated testing (Think Selenium) if we can’t delete a user in the sandbox? ---
**Author:** ![Samuel\_Beecher](https://sea2.discourse-cdn.com/dwolla/user_avatar/discuss.dwolla.com/samuel_beecher/32/3401_2.png) [@Samuel\_Beecher](https://discuss.dwolla.com/u/Samuel_Beecher)\ **Post date:** [March 3, 2022, 6:22pm UTC](https://discuss.dwolla.com/t/deactivating-suspended-customers-in-sandbox/5415/18 "2022-03-03T18:22:23Z")
Hello, could you please un-suspend a sandbox customer id: **03397147-6aff-4908-bc56-9a246bfad4f5** Thanks, ---
**Author:** ![spencer](https://sea2.discourse-cdn.com/dwolla/user_avatar/discuss.dwolla.com/spencer/32/2143_2.png) [@spencer](https://discuss.dwolla.com/u/spencer)\ **Post date:** [March 4, 2022, 8:36pm UTC](https://discuss.dwolla.com/t/deactivating-suspended-customers-in-sandbox/5415/19 "2022-03-04T20:36:45Z")
Sorry for the delay @Samuel_Beecher , this Customer should now be unsuspended! ---
**Author:** ![DwollaDiscuss](https://avatars.discourse-cdn.com/v4/letter/d/b5ac83/32.png) [@DwollaDiscuss](https://discuss.dwolla.com/u/DwollaDiscuss)\ **Post date:** [March 8, 2022, 1:44am UTC](https://discuss.dwolla.com/t/deactivating-suspended-customers-in-sandbox/5415/20 "2022-03-08T01:44:32Z")
Hi Dwolla Support, To help me debug - what are the reasons a customer can be suspended? Thanks, J. [Next page](https://discuss.dwolla.com/t/deactivating-suspended-customers-in-sandbox/5415.md?page=2)