Hi @DwollaDiscuss – When an end user is suspended , it is typically because of a blocked bank account. It can also occur if there is an OFAC hit on the customer which is reported by our CIP/KYC verification provider.
Hello there, could you please un-suspend a sandbox customer with ID: 660d5783-0b05-4f74-9f89-b5209a90eb04?
Thanks in advance!
@hotstrike , This customer has been reactivated. Let us know if you need anything else!
Hello Dwolla Support,
could you please be so kind to un-suspend sandbox customer 5e255f76-85a8-43f1-8f27-30fa8dea3823?
I’m actually trying to de-activate/remove it, but can’t
Thank you in advance!
Hi @Sebastian – the customer has been un-suspended!
Hi Dwolla, could you please unsuspend this sandbox customer 8148142d-9680-4d14-b919-2923f23abf3d ? Thanks in advance!
This customer has been reactivated @Matthieu_Berger
Hi Support Team,
Could you please un-suspend sandbox customer 08baebbb-2606-4ce3-8fb5-2bc75e270f81?
Thank you in advance!
Ehsan Atif
Hi @ehsan_atif – the Sandbox customer has been unsupended - 08baebbb-2606-4ce3-8fb5-2bc75e270f81.
Hi Support Team,
Could you please un-suspend sandbox customer 34d7a197-7450-44ea-86bd-9692d6733e94?
Thank you!
Hi @Brennan_Batalla – done!