# Document approval webhook not received in dwolla sandbox **URL:** \ **Category:** Customers\ **Created:** [March 20, 2024, 7:43am UTC](https://discuss.dwolla.com/t/document-approval-webhook-not-received-in-dwolla-sandbox/9622 "2024-03-20T07:43:25Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![Rabin\_Dangol](https://sea2.discourse-cdn.com/dwolla/user_avatar/discuss.dwolla.com/rabin_dangol/32/4199_2.png) [@Rabin\_Dangol](https://discuss.dwolla.com/u/Rabin_Dangol)\ **Post date:** [March 20, 2024, 7:43am UTC](https://discuss.dwolla.com/t/document-approval-webhook-not-received-in-dwolla-sandbox/9622/1 "2024-03-20T07:43:25Z")
I have found that we do not receive customer and beneficial owner documents approved webhooks from dwolla in the Sandbox environment. We just received company-approved and BOs-approved webhooks. Is this behavior expected in the sandbox? Will that also be the case in the production environment? Should we consider a customer approved in Dwolla when we receive customer approval even if we have not received approval for its documents? ---
**Author:** ![spencer](https://sea2.discourse-cdn.com/dwolla/user_avatar/discuss.dwolla.com/spencer/32/2143_2.png) [@spencer](https://discuss.dwolla.com/u/spencer)\ **Post date:** [March 20, 2024, 1:39pm UTC](https://discuss.dwolla.com/t/document-approval-webhook-not-received-in-dwolla-sandbox/9622/2 "2024-03-20T13:39:01Z")
> [@Rabin\_Dangol](#): > > I have found that we do not receive customer and beneficial owner documents approved webhooks from dwolla in the Sandbox environment. We just received company-approved and BOs-approved webhooks. Is this behavior expected in the sandbox? Hi @Rabin_Dangol , do you have the Customer Id for the user you were attempting to upload documents for in Sandbox? Were you uploading the test document [referenced in our docs](https://developers.dwolla.com/docs/balance/testing/customers#sample-document-approved-image)? ---
**Author:** ![Rabin\_Dangol](https://sea2.discourse-cdn.com/dwolla/user_avatar/discuss.dwolla.com/rabin_dangol/32/4199_2.png) [@Rabin\_Dangol](https://discuss.dwolla.com/u/Rabin_Dangol)\ **Post date:** [March 21, 2024, 9:45am UTC](https://discuss.dwolla.com/t/document-approval-webhook-not-received-in-dwolla-sandbox/9622/3 "2024-03-21T09:45:02Z")
Hello Spencer, Below are Sanbox customer-ids - 3a2cafe7-38e8-446b-a3d8-23bc2bef929e - 62c00071-2caa-4d84-8699-b579601ee370 And yes we are uploading the test document referred to in the Dwolla documentation. ---
**Author:** ![shreya](https://sea2.discourse-cdn.com/dwolla/user_avatar/discuss.dwolla.com/shreya/32/2154_2.png) [@shreya](https://discuss.dwolla.com/u/shreya)\ **Post date:** [March 21, 2024, 9:43pm UTC](https://discuss.dwolla.com/t/document-approval-webhook-not-received-in-dwolla-sandbox/9622/4 "2024-03-21T21:43:17Z")
Hi @Rabin_Dangol, > [@Rabin\_Dangol](#): > > Should we consider a customer approved in Dwolla when we receive customer approval even if we have not received approval for its documents? You can definitely consider a Customer as being verified as soon as you receive a `customer_verified` webhook, regardless of an uploaded document being approved, rejected or pending. However, what seems to have happened in this case is as follows: **For customer 3a2cafe7-38e8-446b-a3d8-23bc2bef929e** - The customer went into `document` status - A document was uploaded - ID eb29c13f-9186-4cc1-bb8d-401394af183f - The document was approved and a **customer\_verification\_document\_approved** webhook was sent - A **customer\_verified** webhook was sent - A second document was uploaded, but since the customer was already verified, the document wasn’t reviewed **For customer 62c00071-2caa-4d84-8699-b579601ee370** - The customer went into `retry` status - A document was uploaded which seemed to have pushed the customer into a `verified` status without needing a retry attempt ← looks like you ran into an edge case in Sandbox. This is not expected to happen in Production. - A **customer-verified** webhook was sent, but no **customer\_verification\_document\_approved** was sent. Hope this helps clarify things! Let us know if you have any questions!