# Document upload for customer **URL:** \ **Category:** API Support\ **Created:** [January 13, 2020, 7:56am UTC](https://discuss.dwolla.com/t/document-upload-for-customer/5493 "2020-01-13T07:56:56Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Kavya\_HL](https://sea2.discourse-cdn.com/dwolla/user_avatar/discuss.dwolla.com/kavya_hl/32/2243_2.png) [@Kavya\_HL](https://discuss.dwolla.com/u/Kavya_HL)\ **Post date:** [January 13, 2020, 7:56am UTC](https://discuss.dwolla.com/t/document-upload-for-customer/5493/1 "2020-01-13T07:56:56Z")
Hi, I am testing the document upload in the sandbox, document status still shows “pending” even after I upload the success image present in the [https://developers.dwolla.com/resources/testing.html](https://developers.dwolla.com/resources/testing.html). Could you please confirm, how long it takes usually to change the status to “reviewed”. Thanks & Regards, Kavya H L ---
**Author:** ![spencer](https://sea2.discourse-cdn.com/dwolla/user_avatar/discuss.dwolla.com/spencer/32/2143_2.png) [@spencer](https://discuss.dwolla.com/u/spencer)\ **Post date:** [January 13, 2020, 2:55pm UTC](https://discuss.dwolla.com/t/document-upload-for-customer/5493/2 "2020-01-13T14:55:01Z")
Hi @Kavya_HL, In Sandbox, it should change the status to reviewed after the test “document approved” image is uploaded. Can you send us the Customer ID of the user you attempted to upload this document for? This will help us lookup the Customer to see what may have went wrong. Out of curiosity, was the account `verified` and the document `approved`? ---
**Author:** ![Kavya\_HL](https://sea2.discourse-cdn.com/dwolla/user_avatar/discuss.dwolla.com/kavya_hl/32/2243_2.png) [@Kavya\_HL](https://discuss.dwolla.com/u/Kavya_HL)\ **Post date:** [January 13, 2020, 4:21pm UTC](https://discuss.dwolla.com/t/document-upload-for-customer/5493/3 "2020-01-13T16:21:44Z")
Hi @spencer , Customer id of the user is : 61f571d1-d46f-4cc0-baeb-dfd46227e821 . No the user was not verified , user was created by giving the firstname as ‘document’ to verify the document upload flow. Thanks & Regards, Kavya H L ---
**Author:** ![shreya](https://sea2.discourse-cdn.com/dwolla/user_avatar/discuss.dwolla.com/shreya/32/2154_2.png) [@shreya](https://discuss.dwolla.com/u/shreya)\ **Post date:** [January 13, 2020, 7:59pm UTC](https://discuss.dwolla.com/t/document-upload-for-customer/5493/4 "2020-01-13T19:59:34Z")
Hi @Kavya_HL! Thanks for posting the Customer Id! We have identified an issue with our service that’s tasked with auto-verifying documents uploaded for Controllers of Business Verified Customers. Currently, the sample approved document for Controllers isn’t being being verified automatically. Our team is looking into a fix for the issue right now – I’ll keep you updated! Apologies for the inconvenience! ---
**Author:** ![shreya](https://sea2.discourse-cdn.com/dwolla/user_avatar/discuss.dwolla.com/shreya/32/2154_2.png) [@shreya](https://discuss.dwolla.com/u/shreya)\ **Post date:** [January 13, 2020, 9:05pm UTC](https://discuss.dwolla.com/t/document-upload-for-customer/5493/5 "2020-01-13T21:05:14Z")
Hi @Kavya_HL, the fix has been rolled out! Please give the Document upload a try again and let us know if you run into any issues! P.S. The Customer mentioned above with the ID `61f571d1-d46f-4cc0-baeb-dfd46227e821` has been `verified`. ---
**Author:** ![Kavya\_HL](https://sea2.discourse-cdn.com/dwolla/user_avatar/discuss.dwolla.com/kavya_hl/32/2243_2.png) [@Kavya\_HL](https://discuss.dwolla.com/u/Kavya_HL)\ **Post date:** [January 14, 2020, 10:32am UTC](https://discuss.dwolla.com/t/document-upload-for-customer/5493/6 "2020-01-14T10:32:40Z")
Hi @shreya, Now I m able to upload the document and verify the customer in sandbox. Thanks, Kavya H L ---
**Author:** ![shreya](https://sea2.discourse-cdn.com/dwolla/user_avatar/discuss.dwolla.com/shreya/32/2154_2.png) [@shreya](https://discuss.dwolla.com/u/shreya)\ **Post date:** [January 14, 2020, 4:29pm UTC](https://discuss.dwolla.com/t/document-upload-for-customer/5493/7 "2020-01-14T16:29:50Z")
Awesome! Thanks for checking and letting us know! 🙂