Error - IAV navigated to an unexpected page and was cancelled

We’re seeing an increase in users reporting encountering this error when using the IAV. This is on a mature production app where the overwhelming majority of users do not encounter this error and are able to complete bank account linking via IAV.

Since these occurrences are reported by end-users I don’t have console logs or more detailed information.

What would cause this to occur intermittently and how can users work around it?
Customer ID - b8b7ede7-0a2c-4b81-90c0-5a9933f625e2

The above customer id was deactivated for some reasons, I don’t know.
But after retrying to add the same bank, getting the issue.