# Getting into customer retry status

**URL:** <https://discuss.dwolla.com/t/getting-into-customer-retry-status/5720>\
**Category:** API Support\
**Created:** [May 5, 2020, 2:33pm UTC](https://discuss.dwolla.com/t/getting-into-customer-retry-status/5720 "2020-05-05T14:33:50Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![nmalloch](https://sea2.discourse-cdn.com/dwolla/user_avatar/discuss.dwolla.com/nmalloch/32/2400_2.png) [@nmalloch](https://discuss.dwolla.com/u/nmalloch)\
**Post date:** [May 5, 2020, 2:33pm UTC](https://discuss.dwolla.com/t/getting-into-customer-retry-status/5720/1 "2020-05-05T14:33:50Z")

</div>

Is it possible to get the customer into the “retry” status, when you are already requiring all the fields?

---

<div class="post-metadata">

**Author:** ![spencer](https://sea2.discourse-cdn.com/dwolla/user_avatar/discuss.dwolla.com/spencer/32/2143_2.png) [@spencer](https://discuss.dwolla.com/u/spencer)\
**Post date:** [May 5, 2020, 2:54pm UTC](https://discuss.dwolla.com/t/getting-into-customer-retry-status/5720/2 "2020-05-05T14:54:53Z")

</div>

Hi @nmalloch, are you looking specifically to test placing a Customer into the `retry` status in our Sandbox?

---

<div class="post-metadata">

**Author:** ![nmalloch](https://sea2.discourse-cdn.com/dwolla/user_avatar/discuss.dwolla.com/nmalloch/32/2400_2.png) [@nmalloch](https://discuss.dwolla.com/u/nmalloch)\
**Post date:** [May 5, 2020, 10:03pm UTC](https://discuss.dwolla.com/t/getting-into-customer-retry-status/5720/3 "2020-05-05T22:03:10Z")

</div>

I wandering if the user has already provided all fields, if this is a status I will not need to be concerned with

---

<div class="post-metadata">

**Author:** ![spencer](https://sea2.discourse-cdn.com/dwolla/user_avatar/discuss.dwolla.com/spencer/32/2143_2.png) [@spencer](https://discuss.dwolla.com/u/spencer)\
**Post date:** [May 6, 2020, 4:03pm UTC](https://discuss.dwolla.com/t/getting-into-customer-retry-status/5720/4 "2020-05-06T16:03:29Z")

</div>

@nmalloch, I would account for this verification state in your onboarding flow for the user. On the initial creation of an identity verified Customer we’ll run our verification check to see if the information passes. If for example the user mis-keys their SSN, there is a high likelihood they’ll be placed in the `retry` status upon creation. The user should ultimately validate all of their information again on the retry attempt to make sure that it is complete and accurate.

---

<div class="post-metadata">

**Author:** ![nmalloch](https://sea2.discourse-cdn.com/dwolla/user_avatar/discuss.dwolla.com/nmalloch/32/2400_2.png) [@nmalloch](https://discuss.dwolla.com/u/nmalloch)\
**Post date:** [May 6, 2020, 9:16pm UTC](https://discuss.dwolla.com/t/getting-into-customer-retry-status/5720/5 "2020-05-06T21:16:02Z")

</div>

gotcha, this makes since, thanks for the talk through!