Mass payment cancellation


(Hexdigest) #1

Hello,

Is there any way to cancel the whole mass-payment batch?

Thanks!


(Bobby) #2

This depends on when the masspayment was initiated and what funding source was used (balance or bank).

If its balance-sourced, those funds are sent in real-time and canceling isn’t an option. If it’s a bank-sourced mass payment that hasn’t exported on the ACH file, the Dwolla support team can assist in cancelling.

I recommend giving Dwolla Support a call Monday-Friday between 9AM-5PM central time (1-888-289-8744).