# Received customer\_created & customer\_verified Webhooks with a delay

**URL:** <https://discuss.dwolla.com/t/received-customer-created-customer-verified-webhooks-with-a-delay/6396>\
**Category:** Customers\
**Created:** [November 19, 2020, 1:21am UTC](https://discuss.dwolla.com/t/received-customer-created-customer-verified-webhooks-with-a-delay/6396 "2020-11-19T01:21:35Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![kevinbai0](https://sea2.discourse-cdn.com/dwolla/user_avatar/discuss.dwolla.com/kevinbai0/32/2737_2.png) [@kevinbai0](https://discuss.dwolla.com/u/kevinbai0)\
**Post date:** [November 19, 2020, 1:21am UTC](https://discuss.dwolla.com/t/received-customer-created-customer-verified-webhooks-with-a-delay/6396/1 "2020-11-19T01:21:36Z")

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Hey Dwolla Team!

I noticed a delay in a customer sign up for webhooks yesterday (Nov 17th). We created a verified customer on Dwolla around 12:18 pm PST but didn’t receive the customer\_verified or customer\_created webhook until 12:55 pm PST. Is this common on Dwolla or was this because of some issue on your end? Just want to know if this is a one-off case, or if it’s something that happens often enough that I need to handle it from our end.

Best,  
Kevin

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**Author:** ![kmoreira](https://sea2.discourse-cdn.com/dwolla/user_avatar/discuss.dwolla.com/kmoreira/32/2718_2.png) [@kmoreira](https://discuss.dwolla.com/u/kmoreira)\
**Post date:** [November 19, 2020, 2:43pm UTC](https://discuss.dwolla.com/t/received-customer-created-customer-verified-webhooks-with-a-delay/6396/2 "2020-11-19T14:43:52Z")

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Hi Kevin! Thanks for reaching out about this. Do you have the customer ID handy, so we can look this up on our end?

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**Author:** ![kevinbai0](https://sea2.discourse-cdn.com/dwolla/user_avatar/discuss.dwolla.com/kevinbai0/32/2737_2.png) [@kevinbai0](https://discuss.dwolla.com/u/kevinbai0)\
**Post date:** [November 19, 2020, 5:28pm UTC](https://discuss.dwolla.com/t/received-customer-created-customer-verified-webhooks-with-a-delay/6396/3 "2020-11-19T17:28:20Z")

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Yeah! the customer id is: `5b752fea-8c44-4001-b80b-2a782dc9818a`.

Thanks!  
Kevin

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**Author:** ![kmoreira](https://sea2.discourse-cdn.com/dwolla/user_avatar/discuss.dwolla.com/kmoreira/32/2718_2.png) [@kmoreira](https://discuss.dwolla.com/u/kmoreira)\
**Post date:** [November 19, 2020, 10:35pm UTC](https://discuss.dwolla.com/t/received-customer-created-customer-verified-webhooks-with-a-delay/6396/4 "2020-11-19T22:35:22Z")

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Hi Kevin. I did some digging and it looks like our queue for webhooks got backed up during this time. To answer your question, this is not something that happens often, nor is it something to be expected, but if it ever happens again, please feel free to reach out to us immediately.

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**Author:** ![kevinbai0](https://sea2.discourse-cdn.com/dwolla/user_avatar/discuss.dwolla.com/kevinbai0/32/2737_2.png) [@kevinbai0](https://discuss.dwolla.com/u/kevinbai0)\
**Post date:** [November 19, 2020, 11:27pm UTC](https://discuss.dwolla.com/t/received-customer-created-customer-verified-webhooks-with-a-delay/6396/5 "2020-11-19T23:27:55Z")

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Thanks for the update!