Hello, I’m trying to move a business customer from document to verified status. I uploaded a W9, which correctly matches their name, address, and EIN. However, this document was rejected with a “ScanIdTypeNotSupported” for the
This doesn’t make sense to me - I’ve successfully verified business customers with a W9 in the past. The error message of
"ID may be a military ID, firearm license, or other unsupported ID type" doesn’t fit either, since this is a business document, not an ID for an individual.
In the Dwolla docs, it recommends a SS4 for business verification. If a SS4 is accepted, I feel a W9 should be as well. A W9 should actually be preferable right? It verifies the EIN, instead of being an application for one.
I don’t have access to an SS4 for this business, if a W9 doesn’t work I don’t see how I can get them verified. Any help is appreciated, thanks!
Document ID is