# Status error in Production mode

**URL:** <https://discuss.dwolla.com/t/status-error-in-production-mode/9063>\
**Category:** General\
**Created:** [July 17, 2023, 11:28am UTC](https://discuss.dwolla.com/t/status-error-in-production-mode/9063 "2023-07-17T11:28:19Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Bal](https://avatars.discourse-cdn.com/v4/letter/b/91b2a8/32.png) [@Bal](https://discuss.dwolla.com/u/Bal)\
**Post date:** [July 17, 2023, 11:28am UTC](https://discuss.dwolla.com/t/status-error-in-production-mode/9063/1 "2023-07-17T11:28:19Z")

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Hi,  
In Sandbox mode I was able to create a verified Dwolla customer using sandbox mode keys. However, when I switched to production mode , I am unable to create a verified customer. The Dwolla customer status is set to “retry,” “document,” or “suspended.” Can you please check and tell me why this is happening?

Here are the details of my request:

Request Payload:  
POST [https://api.dwolla.com/customers](https://api.dwolla.com/customers)  
Content-Type: application/vnd.dwolla.v1.hal+json  
Accept: application/vnd.dwolla.v1.hal+json  
Authorization: Bearer pBA9fVDBEyYZCEsLf…

Request Body:  
{  
“type”: “personal”,  
“firstName”: “John”,  
“lastName”: “Doe”,  
“email”: “johndoe@email.net”,  
“type”: “personal”,  
“address1”: “street address”,  
“city”: “New Jersey”,  
“state”: “NJ”,  
“postalCode”: “10002”,  
“dateOfBirth”: “1990-11-15”,  
“ssn”: “9979-789-1565”  
}

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**Author:** ![shreya](https://sea2.discourse-cdn.com/dwolla/user_avatar/discuss.dwolla.com/shreya/32/2154_2.png) [@shreya](https://discuss.dwolla.com/u/shreya)\
**Post date:** [July 17, 2023, 1:44pm UTC](https://discuss.dwolla.com/t/status-error-in-production-mode/9063/2 "2023-07-17T13:44:02Z")

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Closing out as a duplicate of [Dwolla Customer status error in Production mode](https://discuss.dwolla.com/t/dwolla-customer-status-error-in-production-mode/9057)

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**Author:** ![shreya](https://sea2.discourse-cdn.com/dwolla/user_avatar/discuss.dwolla.com/shreya/32/2154_2.png) [@shreya](https://discuss.dwolla.com/u/shreya)\
**Post date:** [July 17, 2023, 1:44pm UTC](https://discuss.dwolla.com/t/status-error-in-production-mode/9063/3 "2023-07-17T13:44:23Z")

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