# Suspended Customer unable to Re-create

**URL:** <https://discuss.dwolla.com/t/suspended-customer-unable-to-re-create/7351>\
**Category:** General\
**Created:** [August 16, 2021, 7:32pm UTC](https://discuss.dwolla.com/t/suspended-customer-unable-to-re-create/7351 "2021-08-16T19:32:36Z")\
**Posts on this page:** 1\
**Showing post:** 2

<div class="post-metadata">

**Author:** ![kmoreira](https://sea2.discourse-cdn.com/dwolla/user_avatar/discuss.dwolla.com/kmoreira/32/2718_2.png) [@kmoreira](https://discuss.dwolla.com/u/kmoreira)\
**Post date:** [August 17, 2021, 1:08pm UTC](https://discuss.dwolla.com/t/suspended-customer-unable-to-re-create/7351/2 "2021-08-17T13:08:32Z")

</div>

Hi @rajeevusa

Because the email address is a unique identifier, you wouldn’t be able to use the same email to create a different account. Since this is in production you would have to contact support at [support@dwolla.com](mailto:support@dwolla.com) to have it deactivated to free up the email or un-suspended. Or you can create the new account using a different email.

---

_[View the full topic](https://discuss.dwolla.com/t/suspended-customer-unable-to-re-create/7351)._