Testing KBA feature in sandbox

API Support
1

Hello,

is it possible to test the KBA functionality on a sandbox account or do I have to contact your Sales departments to activate it first?

I did a first test to have a customer with kba status, by updating his firstname with kba. but on the result received, the customer has a document status

P.S: We are still in sandbox mode on the project, we have not yet activated production mode.

2

Hello @ismail hope your week is going well.
The KBA functionality is a premium feature in the Production environment and not enabled by default in the sandbox at this time.
Please let me know what your accountId is and I can enable this via Direct Message or in this thread.

You can find this by calling the API root.

3

Hello @CoolStoryCory ,

Thank you for the quick reply

Here is the account id: 5e120d44-9043-4edb-8d8f-7f22ec7742c9, for which we want the kba to be active

4

@ismail, you should be all set! Check out this section of our docs and don’t hesitate to reach out if you have any questions!

5

Hello, I just tested the flow,and it works as expected. Thank you for your efforts!

2 Likes
6

Hi, this is also something that we would like to test in our Sandbox account if possible. Our accountId is 7f26b110-66a4-4bb8-88f1-700e66ce6e42

Thanks for your help!

7

@Matthew_Kane, Enabled!

8

Apologies, we sent you the clientId by accident. Here are the correct accountIds

edb9b42b-b771-4a11-8de5-328f9a1cddc3
ecbbdbfb-56c9-413c-a7e6-8bf38c0f3ccf

9

@Matthew_Kane, you should be all set. Let us know if you need any additional assistance!

10

Hi @spencer,

Can you please active KBA function for my sandbox accounts? Below is my accountId.
3c53adff-2bad-40a7-a5e9-aca7d94579d8
1e3cd988-9a2e-493d-98d2-5aa4d9d1993f

Thanks for your help!

11

@HuyTa , This feature should now be enabled on these two Sandbox accounts.

12

Hi @spencer
Please, if you can, provide me KBA functional for bellow sandbox account (I got this via root api
$root->_links["account"]->href):
9e928c0f-05c1-4bbb-b302-2d1135b63f0b

13

Enabled @Konstantin_Tretyak . :slightly_smiling_face:

14

Thank you, @spencer
But I see “document” verify status when create customer with ‘kba’ in first name.

15

Hi @Konstantin_Tretyak ! Would you be able to share the Customer Id for us to take a look? I’m wondering if it was a Business Verified Customer you were attempting to create? One thing to note would be that KBA is only supported for Personal Verified Customers.

16

Hi @shreya !
Created Customer Id:
https://api-sandbox.dwolla.com/customers/563d211d-9fb2-41ce-b4e7-7a0713aa8404
I use sandbox.

17

Thanks! Yeah, it looks like that Customer is a Business Verified Customer, which is why they aren’t falling into KBA status.

You can only simulate KBA status for Personal Verified Customers.

18

Thank you @shreya !
In production mode it’s also work only for Personal Verified Customers? Or also for Business Verified Customer?

19

That would be in both Sandbox and Production; KBA is only supported for Personal Verified Customers.

20

Hello, can I also get KBA enabled for sandbox use?

Account ID: 18893ec6-bc80-4b94-992b-0060d6054803

Thank you