Error Details:
“code”: “R10”,
“created”: “2024-01-11T11:31:38.000Z”,
“description”: “Customer Advises Not Authorized, Improper, or Ineligible”,
“explanation”: “Member advises not authorized, notice not provided, improper source document, amount of entry not accurately obtained from source document, or part of an incomplete transaction.”
Could I get guidance on what action is necessary? Do we need to get the account unblocked on the Dwolla side?
On our end, R10 removes and blocklists the funding source, as well as, deactivates the user. You can reactivate the customer via the API and the Dashboard but the customer will not be able to use the same bank account until they have fixed the issue with their bank account. Has the user shared details around why this return was sent?
If the uses wishes to continue using this bank account, then please contact support@dwolla.com if you would like to remove the customer’s bank from the blocklist!
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