# Unable to log into the Production Account

**URL:** <https://discuss.dwolla.com/t/unable-to-log-into-the-production-account/7338>\
**Category:** General\
**Created:** [August 13, 2021, 7:57pm UTC](https://discuss.dwolla.com/t/unable-to-log-into-the-production-account/7338 "2021-08-13T19:57:45Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![dwollasupport](https://avatars.discourse-cdn.com/v4/letter/d/c2a13f/32.png) [@dwollasupport](https://discuss.dwolla.com/u/dwollasupport)\
**Post date:** [August 13, 2021, 7:57pm UTC](https://discuss.dwolla.com/t/unable-to-log-into-the-production-account/7338/1 "2021-08-13T19:57:45Z")

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Guys,

I’ve attempted to create a new Dwolla account using [dwolla@yourprojectspro.com](mailto:dwolla@yourprojectspro.com) and I’m unable to get into the account as the validation code keeps failing. Please advise.

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**Author:** ![kmoreira](https://sea2.discourse-cdn.com/dwolla/user_avatar/discuss.dwolla.com/kmoreira/32/2718_2.png) [@kmoreira](https://discuss.dwolla.com/u/kmoreira)\
**Post date:** [August 16, 2021, 12:20pm UTC](https://discuss.dwolla.com/t/unable-to-log-into-the-production-account/7338/2 "2021-08-16T12:20:55Z")

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Hi @dwollasupport

We recommend reaching out to your account manager or [support@dwolla.com](mailto:support@dwolla.com) in order to change the credentials that align with your production contract