We are experiencing this issue with two customers, the relevant banks are Bank of America and Chime (BankCorp).
When we attempt to create a funding source for each customer’s existing account, we encounter the ambiguous ‘receiver restricted’ error message. The trouble is, we have confirmed with both customers and their banks that the accounts are indeed active, and the routing & account numbers we are passing in to Dwolla are correct.
Could I get some assistance in understanding exactly what the problem is in these two cases, so I can address them?
What information might you need to help address this?
spencer
(Spencer Hunter - Lead Developer Advocate @ Dwolla)
2
Hi @Lucas_Moran , Do you have the Customer IDs for these two customers and a timestamp of when the error was returned from the Dwolla API? From that we should be able to determine what’s causing the receiver restricted error. I will say that a ReceiverRestricted error is typically returned when a Customer is either deactivated or suspended and not eligible for transfers.
I checked the two customers and it appears they were both auto-suspended due to them adding a bank account that has been blacklisted on our side.
If you think this was mistake and want to get the Customers unsuspended, please feel free to reach out to our awesome support team who can assist you with this request! Please make sure to include the Customer IDs as well as a reason to unsuspend them.