I am writing to request some specific information about your services that I have not been able to ascertain from the available documentation on your website.
Error Messages/Status/Codes: I am interested in obtaining a comprehensive list of error messages, along with their corresponding status and codes when a user enters the “Retry” state.
We need to relay this response from Dwolla to the user so the user understands the reason for being put in a “Retry” state and can then make amends to their profile.
Hi @Vignesh_PS – you can determine if a Customer has fallen into retry status by either retrieving the Customer via the API after creation and checking the status field or via the webhook that gets triggered whenever a Customer falls into retry – customer_reverification_needed. There is no error message associated with why the customer is in retry. Simply put, the initial identity verification attempt failed because the information provided did not satisfy Dwolla’s verification check. You can make one additional attempt by changing some or all the attributes of the existing Customer with a POST request. All fields are required on the retry attempt. If the additional attempt fails, the resulting status will be either document or suspended .