# While generating token on Production getting {"error":"unauthorized\_client"} **URL:** \ **Category:** Authentication\ **Created:** [August 4, 2022, 5:32pm UTC](https://discuss.dwolla.com/t/while-generating-token-on-production-getting-error-unauthorized-client/8275 "2022-08-04T17:32:20Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![Ketan\_Bellaney](https://sea2.discourse-cdn.com/dwolla/user_avatar/discuss.dwolla.com/ketan_bellaney/32/3571_2.png) [@Ketan\_Bellaney](https://discuss.dwolla.com/u/Ketan_Bellaney)\ **Post date:** [August 4, 2022, 5:32pm UTC](https://discuss.dwolla.com/t/while-generating-token-on-production-getting-error-unauthorized-client/8275/1 "2022-08-04T17:32:20Z")
Everything is working fine in the Sandbox account ```auto $_account_link = 'https://api.dwolla.com/'; $this->_account_link = $_account_link; DwollaSwagger\Configuration::$debug = DWOLLA_DEBUG; DwollaSwagger\Configuration::$username = $_client_id; DwollaSwagger\Configuration::$password = $_client_secret; $apiClient = new DwollaSwagger\ApiClient($this->_account_link); $tokensApi = new DwollaSwagger\TokensApi($apiClient); $appToken = $tokensApi->token(); $this->_token = $appToken->access_token; ``` [DEBUG] HTTP Request body ~BEGIN~ grant\_type=client\_credentials ~END~ HTTP/1.1 400 Bad Request Date: Thu, 04 Aug 2022 17:29:22 GMT Content-Type: application/json Content-Length: 31 Connection: keep-alive Cache-Control: no-store X-Request-Id: 08bf956b-8213-4d91-9636-15c074edbbb4 CF-Cache-Status: DYNAMIC Expect-CT: max-age=604800, report-uri=“[https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct](https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct)” Set-Cookie: \_\_cf\_bm=otSVZY\_sIT6MdF3VGI/EhoQEgJ8dhgVUccUCmKHuI/fA+tOAApF/xv3fkOinKXbU=; path=/; expires=Thu, 04-Aug-22 17:59:22 GMT; [domain=.dwolla.com](http://domain=.dwolla.com); HttpOnly; Secure; SameSite=None Server: cloudflare CF-RAY: 735903c2d9a73206-BOM {“error”:“unauthorized\_client”}[DEBUG] HTTP Response body ~BEGIN~ {“error”:“unauthorized\_client”} ~END~ ---
**Author:** ![shreya](https://sea2.discourse-cdn.com/dwolla/user_avatar/discuss.dwolla.com/shreya/32/2154_2.png) [@shreya](https://discuss.dwolla.com/u/shreya)\ **Post date:** [August 5, 2022, 2:34pm UTC](https://discuss.dwolla.com/t/while-generating-token-on-production-getting-error-unauthorized-client/8275/2 "2022-08-05T14:34:28Z")
Hi @Ketan_Bellaney – would you be able to give it a try again? Is it still returning that error? ---
**Author:** ![Hardeep\_Kumar](https://sea2.discourse-cdn.com/dwolla/user_avatar/discuss.dwolla.com/hardeep_kumar/32/3705_2.png) [@Hardeep\_Kumar](https://discuss.dwolla.com/u/Hardeep_Kumar)\ **Post date:** [December 1, 2022, 4:57am UTC](https://discuss.dwolla.com/t/while-generating-token-on-production-getting-error-unauthorized-client/8275/3 "2022-12-01T04:57:46Z")
Hey, @shreya Yes, I’m also getting the same error with my client’s production account. ---
**Author:** ![shreya](https://sea2.discourse-cdn.com/dwolla/user_avatar/discuss.dwolla.com/shreya/32/2154_2.png) [@shreya](https://discuss.dwolla.com/u/shreya)\ **Post date:** [December 1, 2022, 10:37pm UTC](https://discuss.dwolla.com/t/while-generating-token-on-production-getting-error-unauthorized-client/8275/4 "2022-12-01T22:37:20Z")
Hi @Hardeep_Kumar – are you able to share the Account ID of the Production account? I can look it up on our end to see the application’s status which might be preventing it from making calls to the API. ---
**Author:** ![Hardeep\_Kumar](https://sea2.discourse-cdn.com/dwolla/user_avatar/discuss.dwolla.com/hardeep_kumar/32/3705_2.png) [@Hardeep\_Kumar](https://discuss.dwolla.com/u/Hardeep_Kumar)\ **Post date:** [December 2, 2022, 4:47am UTC](https://discuss.dwolla.com/t/while-generating-token-on-production-getting-error-unauthorized-client/8275/5 "2022-12-02T04:47:34Z")
Thanks @shreya It’s working now. The production account was suspended and when support unsuspend production account they said that they forgot to the unsuspend application along with the main account. My client connect support via e-mail and it’s fixed now. ---
**Author:** ![shreya](https://sea2.discourse-cdn.com/dwolla/user_avatar/discuss.dwolla.com/shreya/32/2154_2.png) [@shreya](https://discuss.dwolla.com/u/shreya)\ **Post date:** [December 2, 2022, 4:01pm UTC](https://discuss.dwolla.com/t/while-generating-token-on-production-getting-error-unauthorized-client/8275/6 "2022-12-02T16:01:12Z")
Hi @Hardeep_Kumar – thank you posting the update! Apologies again on behalf of our team for the inconvenience there with the suspended application! 🙏 ---
**Author:** ![Mahip\_Kaushal](https://sea2.discourse-cdn.com/dwolla/user_avatar/discuss.dwolla.com/mahip_kaushal/32/3717_2.png) [@Mahip\_Kaushal](https://discuss.dwolla.com/u/Mahip_Kaushal)\ **Post date:** [December 16, 2022, 11:22am UTC](https://discuss.dwolla.com/t/while-generating-token-on-production-getting-error-unauthorized-client/8275/7 "2022-12-16T11:22:28Z")
Hi Shreya, I am also expirencing the same “unauthorized\_client” issue. I have checked API Key and API Secret multiple time and it’s correct and copied directly from Dwolla account. Can you please help me, my client is losing pataince. ---
**Author:** ![shreya](https://sea2.discourse-cdn.com/dwolla/user_avatar/discuss.dwolla.com/shreya/32/2154_2.png) [@shreya](https://discuss.dwolla.com/u/shreya)\ **Post date:** [December 16, 2022, 3:41pm UTC](https://discuss.dwolla.com/t/while-generating-token-on-production-getting-error-unauthorized-client/8275/8 "2022-12-16T15:41:04Z")
Hi @Mahip_Kaushal – I can take a look! Could you please share the Account ID or any Dwolla GUID from your account (except for the client key and secret)? ---
**Author:** ![Mahip\_Kaushal](https://sea2.discourse-cdn.com/dwolla/user_avatar/discuss.dwolla.com/mahip_kaushal/32/3717_2.png) [@Mahip\_Kaushal](https://discuss.dwolla.com/u/Mahip_Kaushal)\ **Post date:** [December 16, 2022, 4:48pm UTC](https://discuss.dwolla.com/t/while-generating-token-on-production-getting-error-unauthorized-client/8275/9 "2022-12-16T16:48:42Z")
Hi Shreya, Thank you for your reply. I couldn’t find the Account ID or GUID in my Dwolla’s Dashboard. The account is associated with **[it@nevly.com](mailto:it@nevly.com)** email id. This might help you to find the account at your end. Please let me know if any other details you might need. Thank you! ---
**Author:** ![spencer](https://sea2.discourse-cdn.com/dwolla/user_avatar/discuss.dwolla.com/spencer/32/2143_2.png) [@spencer](https://discuss.dwolla.com/u/spencer)\ **Post date:** [December 20, 2022, 2:56am UTC](https://discuss.dwolla.com/t/while-generating-token-on-production-getting-error-unauthorized-client/8275/10 "2022-12-20T02:56:33Z")
Hi @Mahip_Kaushal , It appears that your account wasn’t active when you encountered this error in the API. After reviewing your account, your application and account look to be in an active state now. Please let us know if there’s anything else we can do to assist!