I create account and add funding sources and also my funding sources verified but i can not transfer funds to other.
Why is it happend?
can you please tell me what reason behind it?
i attached image for your understanding.
Usually a retry status triggers when a field there is a missing field in the request. Can you reply back with the request body that is getting sent to the API?
$customer = $customersApi->create([
‘firstName’ => ‘John’,
‘lastName’ => ‘Doe’,
‘email’ => ‘megha12345@nomail.net’,
‘type’ => ‘personal’,
‘address1’ => ‘99-99 33rd St’,
‘city’ => ‘Some City’,
‘state’ => ‘NY’,
‘postalCode’ => ‘11101’,
‘dateOfBirth’ => ‘1970-01-01’,
# For the first attempt, only the
# last 4 digits of SSN required
# If the entire SSN is provided,
# it will still be accepted
'ssn' => '6859'
]);
This fields i take from user for creating account in Dwolla
Hello Dwolla Support,
I’m so tired of using Dwolla payments since one year. I’m not satisfied using Dwolla payment gateway. Can you please help me out.
Can you please tell me when we tried online payment using dwolla that time which type of problems i will face?
And also the receiver didn’t get any funds in their account using Dwolla. And when i tried with sandbox api using testing data it worked fine.
Can you tell me which data is required for transfer funds to the receiver?
When he/she tries to verify his/her account then he/she gets some records.
Can you tell me what is the use of those records and how can I use those records?
Let me show you which records that I talk about in the image below.
Hope you will understand my problems.
Thank you
Would you be able to elaborate on what you meant by this?
Did you mean a transfer was created using the Dwolla API, but the Receiver didn’t get the funds? If so, would you be able to share the transfer ID so we can take a look and find out what the status of the transfer is?
Or perhaps you encountered an error when calling the API to create a transfer? If so, what error did you run into? What was the request-body that caused the error?
One thing to note, Verified Customers in sandbox don’t go through the verification process required in production, since the sandbox environment is for testing. More details on what’s expected for the different environments can be found in our guide
The guide on Transferring Money Between Users can be utilized as a step-by-step guide for this or the Initiate a Transfer section in the docs.
These records in the bank account appear to be microdeposits to one of your funding-sources, which is what’s used to verify a bank account. Please check out our guide on verifying with microdeposits for a detailed explanation - Micro Deposit Verification | Dwolla API Documentation
Hello Kelly M.
Did you mean a transfer was created using the Dwolla API, but the Receiver didn’t get the funds?
Yes, exactly right.
If so, would you be able to share the transfer ID so we can take a look and find out what the status of the transfer is?
I can share the transfer id 2d4b9699-c06d-eb11-8147-cb5d5e925891.
Sometimes I get resources not found. But I already have a funding source but as I told you in Dwolla that my account is not verified.
How can i verify my account using api?
Hi @Megha_Kmphasis , This appears to be a P2P transfer between two users. The recipient of the transfer is currently in a retry status, which is a status that isn’t eligible to send or receive money. The recipient will need to resolve the account status issue and have a verified status in order to receive funds.
More information on the retry status
When a Verified Customer record is created via the API, Dwolla will take the submitted information (full name, ssn, dob) and perform an identity verification check on the user. (To confirm that the user is who they say they are). Based on the information submitted, Dwolla can place the user in a retry status which gives them one more attempt to verify their identifying information and resubmit.
An example of where a retry status can occur is if the user’s date of birth doesn’t match their issued SSN. Sometimes we see the date of birth get mis-keyed which throws off the identity verification check.
To verify this account in question, you’d need to provide a form within the UI of your application to where the user can re-submit their full identifying information, including full SSN. Once the user is in a verified status then they should be eligible to receive funds.