On Boarding Question

Guys,

We are going through the onboarding application and there are a couple of questions:

  1. Are we required to have a 2 step acceptance Privacy & Terms and Service
  2. Are we required to display the Dwolla’s Terms and Services in our process

Two-step acceptance of the Terms of Service and Privacy Policy is required if your application is on-boarding your end-users as the Verified or Unverified Customer type in Dwolla. Recive-only users do not require this two step acceptance (this Customer type is used for payouts only).

Two step acceptance includes a two step process the user must take such as a checking a checkbox and clicking an “Agree and Continue” button which confirms explicit acceptance.

In addition to a checkbox, Agree and Continue button, and text which includes hyperlinks to the Dwolla TOS and PP, you will need to embed a snippet of text within your own Terms of Service. Example language should be outlined in the Integration Guide that is available in the Dwolla Dashboard upon account signup.

Spencer,

For Receiving-only users, these are users that are the recipients of an ACH payment, you’re saying they would not need to complete a 2 step acceptance process?

Hi @ngivoni , that’s correct. You would still need to include a snippet of text in your Terms of Service that includes Dwolla specific language for this Customer type.