Create a document for a Customer pending verification

General
1

Good day team,

We are looking to create a customer without providing an SSN. Our approach is as follows:

  1. Initially, we will attempt to create the customer with a 4-digit SSN. If this is unsuccessful,
  2. We will then try to add the full SSN.
  3. If neither of the above options works, we will proceed to upload a document for verification.

However, according to the Dwolla documentation, “Document creation is not allowed for already verified Customers or non-verified Customer types.”

Please assist us in finding a solution to create a customer without an SSN, while still allowing us to upload a document for verification. This will enable the customer to be verified and conduct transactions.

Best regards,
Shivang

2

Hi @shivang_codebrew, providing the full SSN is a requirement in order to verify an individual if they fall into a retry status. I’m afraid this isn’t something that can be bypassed. You can still upload a document for the Customer as long as they’re not in a deactivated or suspended status. However, we cannot verify the Customer with just a document; if they fall into retry, we will need to collect the full SSN.

Hope this helps clarify things. Please let us know if there’s anything else we can help with!

3

Thank you for sharing, this message is helpful for me.

I have another question: We need to retrieve data for the “Superhero Savings Account” and also fetch transactions for the same account.

Please assist us in finding a solution.

4

I’m glad that was helpful!

You can retrieve the Superhero Savings Account (meant to be a test bank attached to your account) by making a GET call to retrieve all funding-sources for your main account and locating it in the list.

You can find your main account details by calling the root endpoint.
Then you can list the funding-sources by calling this endpoint - List Funding Sources for an Account | Dwolla API Documentation

As for transfers related to that funding-source, you’ll need to list all transfers related to your main account, and then go in and programmatically filter the ones that are related to the bank account - List and Search Transfers for an Account | Dwolla API Documentation

Hope this helps! Let us know if you have any questions!

5

Hey @shreya ,

Could I get 4-5 customers with the status “retry” and “documents”? I need them to test the document upload and customer verification process.

Your assistance would be greatly appreciated.

6

Hi @shivang_codebrew! Yes, you can create new customers in those statuses by passing retry or document in the firstName field for that Customer. You can find more information in our docs here - Testing Different API Customer Types | Dwolla API Documentation

7

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