Customize emails sent from Dwolla

General
1

Is it possible to customize emails sent from Dwolla?

2

Hi @chirag – the customizable options in the emails from Dwolla are listed in our docs here - Dwolla operational notifications | Dwolla API Documentation
Other than that, customizing the content of the emails isn’t supported.

3

Hello!

Could you please elaborate on this a little bit?

I have to customise my emails, since my company servicing several other merchants, and I have to create different templates for different merchants.

I have the data that I have to re-create ALL emails that are listed in the document above. Do I have to code those word-by-word? Do I have to re-create ALL of them? Is there a broader documentation about custom emails? (I mean, emails that are sent from our server, rather then the Dwolla emails)

4

Hi @Ivan_Roganov , Custom emails requires additional approval from the Dwolla team as they must adhere to compliance and legal requirements. Have you contacted a Dwolla team member to learn more about getting approval?

From a technical perspective, you’d use your own transaction email service and at a minimum include the details that are templated in this section. Setting up your webhook listener to listen for Dwolla webhooks and trigger an email notification to the end-user.

5

@spencer Thank you so much for the reply.

Yes, my team is working with Dwolla on getting the approval. I’m the one who has to implement those emails.

I saw this list. I wanted to clarify something:

  1. Is it necessary for me to implement all the emails in this list?
  2. Does the wording of those emails has any significance? Can I change the wording?
  3. Can I change the format of the emails, or omit cetrain data? For example, on the payment email I want to skip the name of the account that was used to start a payment. Is is necessary to show that line?

Sincerely,
Ivan

6

Hi @Ivan_Roganov – our Customer Excellence team can provide you more information and guidance on the contents of the emails and what’s required to pass our approvals. Would you mind sharing the above questions with our team member that you are working with on getting approvals?

8

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