Geting server error on plaid & dwolla integration

API Support Funding Sources
1

using sendbox on both side

Request

https://api-sandbox.dwolla.com/customers/f768e5e4-132c-4dbf-805f-e13871420391/funding-sources

header = {
‘Content-Type: application/vnd.dwolla.v1.hal+json’,
‘Accept: application/vnd.dwolla.v1.hal+json’,
‘Authorization: Bearer Q8ibnN76sGxbKeN3TrZNrohf7p33iMfqiheCfMZg6crD5lJFW7’,
}

$payload = array(
“plaidToken” => “processor-sandbox-6e546e4b-5b44-4094-aab6-40aa2763ccd6”,
“name” => “Tony Start 0011”
);

===========
Responce

{
+“code”: “ServerError”
+“message”: “A server error occurred. Error ID: 86f14df4-dbfc-49d2-823d-739aae2d3a6f.”
}

2

Hi @shivang_codebrew!

Thanks for the posting the full request and response bodies! It helps us out tremendously with investigating on our end.

It appears you’ve encountered an error coming from the Plaid side, which we haven’t yet handled in our API, hence the Server Error.

From our internal error logs, it looks like the error corresponds to the ADDITIONAL_CONSENT_REQUIRED error from Plaid. It looks like the error has to with some settings pertaining to your account in Plaid. Are you able to look into the Plaid docs to troubleshoot?

1 Like
3

Hello @shreya !
Thanks for considering my request, i have looked at my times from Palid docs & Dwolla docs also, but I’m not able to find any mistake or missing part from my side, & I’m still trying to resolve it.
Please look into my request on a priority basis, it would be appreciated

4

@shivang_codebrew , The link Shreya provided above should include a description of the error.
This is the error we are getting back:

{
 "error_type": "INVALID_INPUT",
 "error_code": "ADDITIONAL_CONSENT_REQUIRED",
 "error_message": "client does not have user consent to access the PRODUCT_AUTH product",
 "display_message": null,
 "request_id": "HNTDNrA8F1shFEW"
}

If you’ve followed the common causes and troubleshooting tips in the Plaid docs and are still running into issues, I’d recommend reaching out to the Plaid support team to determine what actions you need to remedy on your account to fix the error.

1 Like
5

Hey @spencer ,
I have one another doubt if we have to transfer funds using Real-time payments

https://api-sandbox.dwolla.com/transfers

"processingChannel": {
        "destination": "real-time-payments"
    }

then we have to purchase it additionally or does it work like normal transfer funds,
Actually, we also want to use the Same Day ACH and Real-time payments.

6

Hi @shivang_codebrew, Real Time Payments and Same Day ACH might come at an extra cost. Please feel free to reach out to our support team at support@dwolla.com for more information and to get the necessary approvals and account settings enabled for your account!

When you are ready to use RTP, the example object you have shared above is the right way to designate a transfer to be an RTP, given that the receiving bank is RTP-enabled.

1 Like
7

Hello @shreya , @spencer ,

Your collaborative spirit and willingness to support others, help me resolve my issue.

Thank you for helping me, I really appreciate your work.

Best regards,

Shivang

1 Like
8

Thank you so much for your kind words! We’re glad that we could assist you in resolving your issue. Your appreciation means a lot to us.

If you ever need further assistance or have any questions, please don’t hesitate to reach out.

Wishing you all the best!

1 Like