Sandbox funding sources limited to only one per customer

Hi @Nishantdeshpande , Are you getting an error message? What is getting returned from the Dwolla API when you create a transfer?

Hi Spencer,

It’s not an error, more like a lack of information. In our application, we are tracking dollars moved and want to tell the customer when the transfer has been approved. In the sandbox environment, we were receiving the “funded transfer” url but are not receiving it in the production environment.

Sandbox example details:

_links: {
source: {
href: ‘https://api-sandbox.dwolla.com/funding-sources/b017be23-62ad-4547-844e-778a8f19df02’,
type: ‘application/vnd.dwolla.v1.hal+json’,
‘resource-type’: ‘funding-source’
},
‘destination-funding-source’: {
href: ‘https://api-sandbox.dwolla.com/funding-sources/9af06812-abf9-44cc-84c3-a2fff089f5d1’,
type: ‘application/vnd.dwolla.v1.hal+json’,
‘resource-type’: ‘funding-source’
},
self: {
href: ‘https://api-sandbox.dwolla.com/transfers/772dcd74-2b6c-eb11-812c-fa7f62b274da’,
type: ‘application/vnd.dwolla.v1.hal+json’,
‘resource-type’: ‘transfer’
},
‘funded-transfer’: {
href: ‘https://api-sandbox.dwolla.com/transfers/03497881-2b6c-eb11-812c-fa7f62b274da’,
type: ‘application/vnd.dwolla.v1.hal+json’,
‘resource-type’: ‘transfer’
},
‘source-funding-source’: {
href: ‘https://api-sandbox.dwolla.com/funding-sources/b017be23-62ad-4547-844e-778a8f19df02’,
type: ‘application/vnd.dwolla.v1.hal+json’,
‘resource-type’: ‘funding-source’
},
destination: {
href: ‘https://api-sandbox.dwolla.com/customers/851d8d57-72e6-4759-8ced-0745de84234a’,
type: ‘application/vnd.dwolla.v1.hal+json’,
‘resource-type’: ‘customer’
}
},
id: ‘772dcd74-2b6c-eb11-812c-fa7f62b274da’,
status: ‘processed’,
amount: { value: ‘1.00’, currency: ‘USD’ },
created: ‘2021-02-11T05:39:07.390Z’,
clearing: { source: ‘standard’ },
individualAchId: ‘I5JMXZR7’
}

Production Environment: Not showing the transfer URL

{
“status”: 200,
“headers”: {

},
“body”: {
“_links”: {
“source”: {
“href”: “https://api.dwolla.com/funding-sources/db93fb32-a1a6-4f32-9e9e-5d5a8ad42118”,
“type”: “application/vnd.dwolla.v1.hal+json”,
“resource-type”: “funding-source”
},
“destination-funding-source”: {
“href”: “https://api.dwolla.com/funding-sources/668da241-575b-4e29-84c4-c7cbd0e52d0f”,
“type”: “application/vnd.dwolla.v1.hal+json”,
“resource-type”: “funding-source”
},
“self”: {
“href”: “https://api.dwolla.com/transfers/e2fe89cf-c467-eb11-8147-cb5d5e925891”,
“type”: “application/vnd.dwolla.v1.hal+json”,
“resource-type”: “transfer”
},
“source-funding-source”: {
“href”: “https://api.dwolla.com/funding-sources/db93fb32-a1a6-4f32-9e9e-5d5a8ad42118”,
“type”: “application/vnd.dwolla.v1.hal+json”,
“resource-type”: “funding-source”
},
“destination”: {
“href”: “https://api.dwolla.com/customers/5822958d-b9a5-4758-a4cd-c147ac00289d”,
“type”: “application/vnd.dwolla.v1.hal+json”,
“resource-type”: “customer”
}
},
“id”: “e2fe89cf-c467-eb11-8147-cb5d5e9”,
“status”: “processed”,
“amount”: {
“value”: “1.00”,
“currency”: “USD”
},
“created”: “2021-02-05T15”,
“clearing”: {
“source”: “standard”
},
“individualAchId”: “IO9”,
“achDetails”: {
“source”: {
“traceId”: “273976360”
},
“destination”: {

}
}
}
}

Thanks,
Nishant

We are not on the PAYG plan so if you’re open to a call, it would be great.

Hi @Nishantdeshpande!

We can arrange a call! Just messaged you!

Great, thank you. I want to loop in my development team. Are you available via Google Meet? I can send the link.

Hi Nishant!

Looks like nobody’s in the meeting right now. I’ve DM’d you a few time-slots that we’re available to hop on call. Feel free to message me there!

Hi Nishant!

Just emailed you. Let me know if you got it!

@shreya We fall under this issue. Could we please get our account updated this week if possible? We need it for adding loan products to our account (already turned on in Sandbox for us). We need the data currently in our sandbox account for testing.

Thank you for your help!

Hi @andrewhartman – it’s been taken care of! The settings that we enabled were,

  • The ability to add loan accounts
  • On-demand authorization

Let us know if you run into any issues!

@shreya Thank you so much for the quick turn around! To confirm, does this mean we can add more than one verified funding source to a verified customer?

Hi @andrewhartman – sorry for the delay in getting back!

It’s actually only the settings I mentioned above that were changed to match your Sandbox settings. You still have a limit of 1 funding-source per Verified Customer in both your Sandbox and Production.

How high were you looking to set the limit? This may have to go through approval by the Dwolla teams if it hasn’t already! I have also notified out Account Management team regarding the limit increase for your account.

I just heard back that if your use case were a Me-to-Me type, we could increase the limit to 2 per Customer. The default limit in the PAYG account is 1 bank funding-source per customer.

@shreya thanks for your help on this!

The additional verified funding source is to allow me2me from a verified bank account to a loan type product. Can you direct us who to reach out to for this?

I’ll reply on the other list as well as were getting conflicting information from Dwolla on how loans need to work.

Thanks @andrewhartman!

Sure! Please feel free to reach out Jake for any questions regarding increasing bank account limits and the usage of loan account. He told me you guys were were communicating as well.