Status error in Production mode

In Sandbox mode I was able to create a verified Dwolla customer using sandbox mode keys. However, when I switched to production mode , I am unable to create a verified customer. The Dwolla customer status is set to “retry,” “document,” or “suspended.” Can you please check and tell me why this is happening?

Here are the details of my request:

Request Payload:
Content-Type: application/vnd.dwolla.v1.hal+json
Accept: application/vnd.dwolla.v1.hal+json
Authorization: Bearer pBA9fVDBEyYZCEsLf…

Request Body:
“type”: “personal”,
“firstName”: “John”,
“lastName”: “Doe”,
“email”: “”,
“type”: “personal”,
“address1”: “street address”,
“city”: “New Jersey”,
“state”: “NJ”,
“postalCode”: “10002”,
“dateOfBirth”: “1990-11-15”,
“ssn”: “9979-789-1565”

Closing out as a duplicate of Dwolla Customer status error in Production mode