How to put a Sandbox Verified Customer into Retry Status


We understand in production our Dwolla support person needs to put a Verified customer into Retry. But we want to replicate that process for testing in our Sandbox. We were told that using the Customer API and change the first name to Retry would still work for Verified customers. but when we try that we get an error in the says we can’t change that info, –

“errorMessage”: “{“error”:“SERVER_ERROR”,“message”:”{\“code\”:\“ValidationError\”,\“message\”:\“Validation error(s) present. See embedded errors list for more details.\”,\"_embedded\":{\“errors\”:[{\“code\”:\“ReadOnly\”,\“message\”:\“FirstName cannot be modified.\”,\“path\”:\"/firstName\",\"_links\":{}}]}}",“httpStatus”:500}"

Hi @jlansden

It sounds like you are attempting to use the retry verification endpoint, which is to be used when a customer already has a status of retry.

You are correct in that you should use the first name to reflect the status of what you want to see, but in order to create a customer with the different statuses in the sandbox, it needs to be a new customer.

Let me know if this works for you, or if you have any questions


We have a scenario in production with our Dwolla account manager where she is going to put an existing verified customer in Retry status. We want to test this in our development environment to see if the app behaves the same way. So we do need a way in sandbox to put an existing customer in retry. Is that not possible?

Hi @jlansden

Thanks for that background. It is possible, we just have to do it manually on our side. Would you be able to share the customerId and the email you are using for your sandbox account? Feel free to DM this if it is sensitive information.

Thank you.
This is the customer url.

it’s a test user so not sensitive

Hi @jlansden , that test user has been put into a retry status. Please let us know if we can do anything else to assist!

Thank you that worked!

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