I created a suspended customer in sandbox mode for the email a@example.com and now I can’t create another customer with the same email. Is there any way to un-suspend or deactivate this Dwolla customer or delete the Dwolla customer without talking to support? This is in sandbox mode so is there a workaround or do I have to contact support?
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Hi @Blane_Townsend, it is possible that the suspended flag might not have worked when creating this Customer.
Would you be able to confirm that this was a Personal Verified Customer which you creating to simulate a the suspended status? Simulating these verification statuses are only supported for Verified Customer types and not for receive-only and unverified Customers. Also, would you be able to post the Customer ID here for a quick look on my end?
EDIT:
Removed the line "The email of a Customer in a suspended status should be free to use to create a different Customer account. "
The correction is “Suspending a Customer account does not free up the email address to create a new Customer with.”
Yes it is a Personal Verified Customer here is the customer id:
a4f3b27e-aabd-4bb4-b530-1636c2e13666
Hi @Blane_Townsend, apologies for the wrong information earlier! Correction: A Customer in suspended status doesn’t actually free up their email address. This is because the Customer isn’t deactivated and is still in a suspended status until further action is taken.
To answer your second question from the original post, there isn’t a way in Sandbox to programmatically un-suspend a Customer. You would have to contact support to have it deactivated or un-suspended. I can deactivate the above Customer (ID: a4f3b27e-aabd-4bb4-b530-1636c2e13666) so that you can continue with creating another Customer under the same email. You can choose to reactivate the Customer account via the API or the Dashboard at anytime.
Please let me know if you have any further questions!
Ok, thank you for deactivating that customer.
Hello, can you also deactivate or unsuspend customer (ID: 4b7e7fec-6295-4ca3-a36c-1bcedb14bf6a). So i can also able to create new customer with same email.
all set!
thanks
Hi,
can you deactivate the following account in sandbox, please:
fb0c5f7a-6b25-49f6-b054-0c1014d6b681
Thanks,
Pawel
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Hi @PawelS – The Sandbox Customer has been deactivated!
Hi,
Could you please un-suspend a sandbox customer id: 1b30f3a8-4784-496e-80f8-5c8511a996a1.
Thank you,
Steve
Done, @steve!
2 Likes
Hi,
Could you please un-suspend a sandbox customer id: 1865f07d-ebb6-4e09-bf81-c05680b4e88c
Thank you,
Vinh
Hi @Vinh_Phan_Tan – Customer 1865f07d-ebb6-4e09-bf81-c05680b4e88c is now unsuspended.
Hi Team,
why are doing suspend and un suspend from your end, we already have sandbox account, where we can manage it right? BTW, is there a way that we can cleanup all the sandbox accounts in a single go?
Hi @Sandeep_Challa – since un-suspending a Customer isn’t supported in Production, Sandbox replicates the same behavior. So if you suspend a Customer for testing purposes and want to un-suspend them, Dwolla will have to do so!
I’m afraid deleting Sandbox data isn’t something on our current roadmap due to federal law and applicable rules regarding the processing of financial transactions that require companies like Dwolla to maintain certain types of information in order to maintain the integrity of the financial system.
As for resetting Sandbox to start with a clean slate, we recommend creating a new Sandbox account which is free and using your new set of API credentials from that account.
Broader question for the Community, how are you doing automated testing (Think Selenium) if we can’t delete a user in the sandbox?
Hello, could you please un-suspend a sandbox customer id: 03397147-6aff-4908-bc56-9a246bfad4f5
Thanks,
Sorry for the delay @Samuel_Beecher , this Customer should now be unsuspended!
Hi Dwolla Support, To help me debug - what are the reasons a customer can be suspended?
Thanks, J.