When our users get into
retry status, and then we initiate KBA session and get KBA questions, all works as expected.
But if a user kills our app before finishing the KBA questions, the expectation is that I can use the previous KBA session location to retrieve the KBA questions again. This does not seem to be the case.
Instead, I get the error: “Customer verification status is not valid for kba”
My guess is because, at this point, the customer status is “kba” and no longer “retry”.
How should a user become verified if they exit the app during KBA questioning?