- In case of Dwolla side face any issue(Ex: Insufficient fund issue) in the transaction then at that time Dwolla will return the amount into the Dwolla customer’s wallet, correct?
If we receive an
R01 insufficient funds ACH return within the normal processing time, then the funds will never leave Source bank at all. However, in the case that we receive a late ACH return after the transfer has already completed and settled into the Receiving bank account, there will be different scenarios based on the Customer types involved in the transfer.
- If this a Me-to-Me transfer created by a Verified Customer, then their Dwolla Balance will decrease. You can find more detailed information here.
- If this a transfer from a Verified Customer to an Unverified Customer, then the Dwolla Balance of the Sender will decrease. More information can be found here.
- Can you please guide us on how to return funds from the Dwolla customer wallet balance to the Dwolla customer bank account? which API and params we need to use in these scenarios?
In the case where a return causes an increase in a Verified Customer’s Balance, you can simply use the Transfers endpoint to create a transfer with the Customer’s Balance funding-source set as the “source” and their bank set as the “destination”.
Hope that helps! Please let us know if you come across any questions!