Is there any way to create multiple Customers with the same email address? There’s no reason for my application to disallow two users with the same email address, and requiring unique email addresses would complicate my code.
If not, would you consider changing your API to allow it? FWIW, Stripe allows it.
EDIT: Alternatively, if I could not specify an email address–or a name, for that matter–when creating a Customer, that would be ideal.
Hi @Christopher_Simmons, Not at this present time. Email is currently a constraint on accounts created and would need to be unique across all of your users created as Customers in the Dwolla system.
We would definitely consider changing the API to allow multiple accounts with the same email and is something that has been requested by other Dwolla API consumers. Great feedback, I’ll be sure to pass along this request to our Product team!
Ran into this today and this is going to be a big problem for us. We have users who own/operate multiple businesses so therefore need to create multiple Customers.
This is an industry with folks who are often not very tech savvy and would be very confused and/or put off by having to create and maintain separate emails for each of their businesses (most are not using Gmail or similar services that support plus addressing or similar functionality).
I guess we’ll look into email forwarding services as I don’t think we can put this burden on our customers. 
Hi Spencer,
Any updates on multiple accounts with the same email?
No updates yet @Cowboy, however I’ll be sure to pass along a note to our Product team! If you have any additional context you can share about the use case for multiple customers with the same email, please feel free to shoot me a DM. 
I also need support for multiple business customers with the same owner or admin email address. There lots of scenarios where an individual could own multiple companies, or where a company with multiple subsidiary use the same account admin.
Hi @gfb107 - thanks! We don’t currently have this feature in our 2020 roadmap, but I will make sure to log this as a feature request for our Product team to evaluate!
Thanks!
Hi, is there any update/progress on creating multiple customers with the same email address?
Hi @Cowboy – it’s still not in the 2020 roadmap, but we will have more insight into 2021 as we start planning in Q4!
Even more troublesome than the inability to have multiple customers with the same email address, is the merging of a user and a business. This means that not only can you not have the same person with multiple businesses or accounts (i.e. business vs personal or multiple businesses), but you also can’t have multiple users who can transact on behalf of a business account.
Please tell me there is a solution for this in the works?? Seems like a pretty basic data normalization concept with significant drawbacks.
What about if we just used the email field as a unique ID? Does the email field have to be a functional email address?
Hi @Marc_Mouallem – the emails must be functional in order to send notifications related to the Customer’s account. However, you might be able to use the same email address across multiple accounts by adding an email alias, like so,
Several issues with that. Can we use email forwarding instead? Something like ourUserId@ourdomain.com, and then forward that email to our users?
That’s what I’m going to do. Have you had any issues with this?
Dunno - we went a different direction. The guy answering the Dwolla Partnerships inbox had a habit of ghosting my emails requesting my API permissions get set up, and I got tired of following up asking for a response, so we ended up integrating with a different payment processing platform.
Would you mind sharing which one?
@shreya If you could confirm that email forwarding isn’t against any terms or anything that would be awesome.
@shreya also if we use email forwarding, must we handle attachments? Would Dwolla send our users emails with attachments?
Hi @Marc_Mouallem – I circled with our team regarding email forwarding and it appears that we do not support it since we are not longer in control of where the email notifications are sent to. However, what you could do is opt out of Dwolla’s Operational Notifications and handle emailing the users separately. This does require further approvals on your email templates from the Dwolla team.
Let us know if you have any questions, or if you’d like to be contacted by our team for further information about the Scale tier!
So if I handled the notifications myself it would be allowed? I don’t need anything to be supported per say.
I was going to use scale anyways. How do I move forward with approval on this?