Greetings, Dwolla Community.
My company is new to the Dwolla platform. Our first three clients have attempted to enroll with Bank of America bank accounts. All three have received the same bad experience.
They select B of A from the list of banks, enter their correct login/password credentials, and the drop-in component does not let them proceed. They use the same credentials in a different browser tab and are able to successfully log in to the Bank of America website directly.
They the come back to our site and try again using the drop-in component, and the same failure occurs. On the third or fourth try, the Dwolla drop-in component no longer lets the client select B of A as a bank. It tells them they have to use a different funding source. Below is a screenshot of that error.
Can someone please advise as to what is happening? What kind of error is this? Is B of A blocking the Dwolla IP or something?
Any assistance is greatly appreciated.