"we are unable to find your account"

(Jon Renaut (Cold Ants Properties)) #1

I have a customer getting this error: “we are unable to find your account” when trying to link their bank account to their Dwolla account. They’re never getting back to my site to authenticate so I don’t have a Dwolla id for them, and can’t give them any advice. How should I have them proceed?

(Spencer Hunter) #2

I am assuming that the user is attempting to connect their bank using Dwolla’s instant account verification flow and the bank is not supported through that experience. We would likely recommend having the user connect their bank and initiate micro-deposits to that bank which are then used for verification.