Document approval webhook not received in dwolla sandbox

[Rabin_Dangol]

I have found that we do not receive customer and beneficial owner documents approved webhooks from dwolla in the Sandbox environment. We just received company-approved and BOs-approved webhooks. Is this behavior expected in the sandbox?

Will that also be the case in the production environment? Should we consider a customer approved in Dwolla when we receive customer approval even if we have not received approval for its documents?

[spencer (Spencer Hunter - Lead Developer Advocate @ Dwolla)]

@Rabin_Dangol

I have found that we do not receive customer and beneficial owner documents approved webhooks from dwolla in the Sandbox environment. We just received company-approved and BOs-approved webhooks. Is this behavior expected in the sandbox?

Hi @Rabin_Dangol , do you have the Customer Id for the user you were attempting to upload documents for in Sandbox? Were you uploading the test document referenced in our docs?

[Rabin_Dangol]

Hello Spencer,
Below are Sanbox customer-ids

• 3a2cafe7-38e8-446b-a3d8-23bc2bef929e

• 62c00071-2caa-4d84-8699-b579601ee370

And yes we are uploading the test document referred to in the Dwolla documentation.

[shreya (Shreya | Developer Advocate @ Dwolla)]

Hi @Rabin_Dangol,

@Rabin_Dangol

Should we consider a customer approved in Dwolla when we receive customer approval even if we have not received approval for its documents?

You can definitely consider a Customer as being verified as soon as you receive a customer_verified webhook, regardless of an uploaded document being approved, rejected or pending.

However, what seems to have happened in this case is as follows:

For customer 3a2cafe7-38e8-446b-a3d8-23bc2bef929e

• The customer went into document status
• A document was uploaded - ID eb29c13f-9186-4cc1-bb8d-401394af183f
• The document was approved and a customer_verification_document_approved webhook was sent
• A customer_verified webhook was sent
• A second document was uploaded, but since the customer was already verified, the document wasn’t reviewed

For customer 62c00071-2caa-4d84-8699-b579601ee370

• The customer went into retry status
• A document was uploaded which seemed to have pushed the customer into a verified status without needing a retry attempt ← looks like you ran into an edge case in Sandbox. This is not expected to happen in Production.
• A customer-verified webhook was sent, but no customer_verification_document_approved was sent.

Hope this helps clarify things! Let us know if you have any questions!