I get this error: ForbiddenError: {"code":"Forbidden","message":"The supplied credentials are not authorized for this resource."}

When I create an account that time it gives an error. What can I do?

ForbiddenError: {“code”:“Forbidden”,“message”:“The supplied credentials are not authorized for this resource.”}

Hi @Megha_Kmphasis

Is this is Sandbox or Production?
Would you be able to share the request that resulted in this error?

In Production

Yes…
[DEBUG] HTTP Request body
~BEGIN~
{
“firstName”:“xxxxx”,
“lastName”:“xxxxx”,
email":"xxxx@gmail.com”,
“ipAddress”:"xxx.xxx.xxx.x,
“type”:“personal”,
“address1”:“xxxxxx”,
“city”:“xxxxxx”,
“state”:“xx”,
“postalCode”:“xxxxx”,
“dateOfBirth”:“xxxx-xx-xx”,
“ssn”:“xxxx”
}
~END~
[DEBUG] HTTP Response body ~BEGIN~
{“code”:“Forbidden”,“message”:“The supplied credentials are not authorized for this resource.”}
~END~

Hi @Megha_Kmphasis – Thanks for the request-body! I’m redacting some info from it to keep PII secure.

Looks like you’re attempting to create a Personal Verified Customer, and judging by that error message, it seems like your Production account isn’t approved to create Personal Verified Customers.

Would you be able to share your Production account ID or any ID associated with your production account? That way I can locate your account and see what the settings are.

Yes
I give you email address thegiftofgiving6@gmail.com.

Hi @Megha_Kmphasis – looks like when we terminated the re-did the contract, we didn’t turn on the correct settings to enable you to create Verified Customers.

You should be able to create Verified Customers as usual now!

We apologize for the oversight on our end.