IAV shows "Something went wrong" when choosing Account


One of our users has reported an issue where, during the IAV flow, they are able to log into their bank account, but when they try to choose their account (checkings/savings), they see an error message saying: “Something went wrong”.

I can provide more details in a private message if necessary for debugging.

It doesn’t seem to be a problem with the specific bank, since our other users are able to set up accounts with the same bank.


Hi @firstbrick, feel free to DM me the Dwolla Customer ID for this particular user and I can take a look in our logs to see if I’m able to locate a more detailed error message!