We’re working on managing document status and wanted to confirm the expected response.
If a user is in “Document” status and a document is submitted:
- If the document is approved we’re anticipating the event customer_verification_document_approved, and the customer status to be updated to “Verified”.
- If the document is not approved, we’re anticipating the event customer_verification_document_failed, and the customer status stays in “document” status.
In testing today, for scenario #2, we saw the customer status change to “Retry”. Is this the expected behavior?