Scenario:
Where attempting a personal customer verification , the customer lands in a retry status. we now gather the updated information (including 9 digit ssn) and call the update customer api.
Question: Does Dwolla move the customer to the next logical state (verified or document or retry …) immediately or is there a possibility of the verification state change happening after a few minute or hour time lag. In this case, what would be the intermin state of the customer when we check through the webhook? We need to understand this, as we may need to request the customer to try a submission again based on the latest status - if its pending verification (after a resubmission from retry status) , then we can ask the customer to wait for the process to complete,
The Customer should be placed in the next logical state by the time you receive a response on the update request. Therefore, I’d recommend immediately retrieving that customer by ID to fetch the status. You’d then use any “update” webhooks related to the Customers status as a hint to call off to the API to retrieve the status.
This topic was automatically closed after 365 days. New replies are no longer allowed.