Update verified profile

can a verified customer be in retry/document status after updating its address?

Hi @ajay.netset , In this scenario are you assuming that the Verified Customer has a verified status prior to updated their address/contact information?

Yes @spencer, I am updating the contact/address information of a verified customer.

Hi @ajay.netset – Once a Customer’s identity has been verified, updating the address won’t trigger the retry/document flow. Dwolla will have to manually place them into those statuses upon request.

Including the address, you can always update these information of a Personal Verified Customer at any time in the future,

  • email
  • ipAddress
  • address1
  • address2
  • city
  • state
  • postalCode
  • phone

In addition to the above, a Business Verified Customer can also update these fields,

  • doingBusinessAs
  • website

Hi Shreya,

I have a webhook activated on my application. I am not receiving webhook updates.

I have deleted previous webhook and made a new subscription again. But still it’s not working.

c20b8d74.png

Hi @ajay.netset – would you be able to share your new webhook subscription ID?

Here is subscription id of webhook.

e198c429-a060-48e6-8f8d-bf8f86458ca5

.

c20b8d74.png

it is working now.

c20b8d74.png

c20b8d74.png

Sweet, thanks for the update! Let us know if you run any questions!