can a verified customer be in retry/document status after updating its address?
Hi @ajay.netset , In this scenario are you assuming that the Verified Customer has a verified status prior to updated their address/contact information?
Yes @spencer, I am updating the contact/address information of a verified customer.
Hi @ajay.netset – Once a Customer’s identity has been verified, updating the address won’t trigger the retry/document flow. Dwolla will have to manually place them into those statuses upon request.
Including the address, you can always update these information of a Personal Verified Customer at any time in the future,
- ipAddress
- address1
- address2
- city
- state
- postalCode
- phone
In addition to the above, a Business Verified Customer can also update these fields,
- doingBusinessAs
- website
Hi Shreya,
I have a webhook activated on my application. I am not receiving webhook updates.
I have deleted previous webhook and made a new subscription again. But still it’s not working.
Hi @ajay.netset – would you be able to share your new webhook subscription ID?
Here is subscription id of webhook.
e198c429-a060-48e6-8f8d-bf8f86458ca5
.
it is working now.
Sweet, thanks for the update! Let us know if you run any questions!